Reception Team Leader

Mitie; West of England; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading facilities management company in the UK is seeking a Reception Team Leader for MOD Abbey Wood, Bristol. This role involves managing reception services, controlling access, and ensuring a safe working environment. The ideal candidate will be reliable, customer-focused, and capable of multitasking while adhering to health and safety regulations. A background in frontline customer service and proficiency with IT systems is essential. Training will be provided as necessary. The working week is 37.5 hours with flexibility during service hours.

Qualifications

• Reliable, trustworthy, competent, and physically fit.
• Confident and self-motivated with the ability to use own initiative.
• Knowledge of Health and Safety requirements.

Responsibilities

• Manage reception facility acting as first point of contact.
• Control access of all personnel and manage security passes.
• Liaise with management and staff for building safety.

Skills

Customer facing skills

Proficiency in workplace IT

Ability to multi-task

Education

Maths and English to GCSE standard

Job description

Reception Team Leader

An opportunity to join an experienced, versatile team, delivering first class services to the MOD Abbey Wood, Bristol. Previously security cleared personnel are particularly encouraged to apply.

Position Overview

We are looking for a full-time, versatile, and enthusiastic Receptionist Team Leader responsible for Access Control at MOD Abbey Wood, Bristol. The successful candidate will fulfil a broad range of tasks to facilitate day-to-day Reception Services and will have the professional capability to multi-task when and where needed. Training will be given where required.

Main Responsibilities

• Provide and line manage a reception facility, acting as first point of contact for general enquiries and all persons wishing to enter the facility.
• Control access of all entitled personnel and ensure safe custody of passes at the point of entry.
• As necessary, liaise with the security staff, Building Manager, Health and Safety Coordinators and other support staff for the purposes of building management and safety.
• Actively promote a safe working culture and adhere to the Health and Safety procedures, processes, and the law.
• Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations.
• Carry out other reasonable tasks as required; this could include cover for staff and other building management and access control duties.

What we are looking for

A reliable, trustworthy, competent, and physically fit person with the ability to work independently and as part of a team. Confident, self‑motivated, and able to use own initiative, highly responsive to company and customer requirements. Pro‑active and consistent with the ability to adapt quickly to the different needs of the business and:

• Capability to multi‑task when and where needed, as required by the business.
• Working knowledge of Health and Safety requirements.
• Flexible approach to accommodate changing requirements and priorities.
• Good customer facing skills and the ability to develop close working relationships.
• Proficiency in the use of workplace IT to a level commensurate to the role (Essential).
• Maths and English to a GCSE standard.

The Contract operates a 37.5 hour working week requiring an element of flexible output during the overarching service hours of 07:00 and 18:00 Monday to Friday.