Reception Team Lead

Candidate Experience site; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic healthcare facility in Sutton is looking for a Reception Team Lead to join its team on a permanent full-time basis. The ideal candidate will have a background in customer service leadership, overseeing reception operations, and ensuring the delivery of high-quality service. Responsibilities include managing the reception team, handling staffing issues, and achieving performance targets. The role offers a competitive salary and a comprehensive benefits package, including generous leave and a pension scheme.

Benefits

35 days annual leave inclusive of bank holidays

Employer and employee contributory pension

'Spire for you' reward platform

Private medical insurance

Subsidised meals

Life assurance

Free DBS

Free parking

Qualifications

• Minimum 2 years leadership experience in a highly customer service focussed role.
• Proven experience managing a medium sized team.

Responsibilities

• Support and oversee the reception team.
• Manage time cards, sickness, annual leave and absence.
• Conduct recruitment, training, and induction.
• Achieve KPI targets set by central management.

Skills

Excellent numeracy

Excellent literacy

Excellent IT Skills

Outstanding customer care skills

Emotional resilience

Excellent organisation and communication skills

Proven people management experience

Ability to handle difficult conversations

Education

Higher Education level

Job description

Reception Team Lead | Administration/Reception/Customer Service | Sutton | Full time | Permanent | 37.5 hours

Spire St Anthony's Hospital is currently looking to recruit for an Reception Team Lead to join the team on a full time and permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.

Contract type: Permanent, Full time

Duties & Responsibilities (not limited to):

• Working varied reception shifts in a hands- on capacity, supporting and overseeing the team
• Promotion of Spire’s Purpose, vision, mission, values and behaviours
• Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
• Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
• Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
• Actively involved in recruitment, training and induction
• Achieving KPI targets as set by central Spire
• To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
• To undertake Datix incident investigations
• To represent the department at various meetings, including Patient Experience, driving improvements and implementing change
• Actively participating in the promotion of good communication and liaison with other hospital departments.
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
• To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
• To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
• To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.

What do you need to have?

• Educated to Higher Education level
• Excellent numeracy, literacy and IT Skills
• Minimum 2 years leadership experience in a highly customer service focussed role
• Proven people management experience within a medium sized team
• Excellent organisation and communication skills
• Outstanding customer care skills with the ability to handle difficult situations
• Emotional resilience, able to hold difficult conversations
• The ability to manage change
• Someone who can drive customer service

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Subsidised Meals
• Life assurance
• Free DBS
• Free Car park

Our Values

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Job Info

• Job Identification 25774
• Job Category Patient Support
• Posting Date 01/08/2026, 12:05 PM
• Apply Before 02/05/2026, 12:05 PM
• Job Schedule Full time
• Locations 801 London Road, Sutton , Surrey, SM3 9DW, GB