Guest Experience Leader - Reception Supervisor

Crimson Hotels Group; Slough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted stays

Free meals on duty

Birthday day off

Job summary

Crimson Hotels Group currently seeks a motivated Front Office Supervisor for the Holiday Inn Express London - Heathrow T5. The role leads the reception team, ensures smooth daily operations, supports check-in/check-out, and resolves guest queries to maintain an outstanding guest experience.

The ideal candidate has at least one year in a similar branded-hotel role, strong communication skills, and a confident, tech-savvy approach to fast-paced environments. Inclusive, team-focused culture offered.

Qualifications

• Minimum of one year’s experience in a similar branded hotel role
• Excellent written and verbal communication skills
• Confident with technology and able to work in a fast-paced environment

Responsibilities

• Lead the reception team to ensure smooth daily operations
• Support check-in and check-out procedures and guest queries
• Collaborate with other departments to deliver exceptional guest experiences
• Provide hands-on support and cover duties as needed

Skills

Customer service

Team leadership

Communication

Tech savvy

Job description

Crimson Hotels Group currently seeks a motivated Front Office Supervisor for the Holiday Inn Express London - Heathrow T5. The role leads the reception team, ensures smooth daily operations, supports check-in/check-out, and resolves guest queries to maintain an outstanding guest experience.

The ideal candidate has at least one year in a similar branded-hotel role, strong communication skills, and a confident, tech-savvy approach to fast-paced environments. Inclusive, team-focused culture offered.