Reception Supervisor - T2HILT- Front Office

Hilton Garden inn T2 - Arora Group; Hounslow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Staff discounts

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance

Job summary

Hilton Garden Inn London Heathrow, the hotel directly connected to Terminal 2, seeks a Reception Supervisor to lead the front desk team and ensure guest satisfaction from check-in to check-out. You will coordinate duties, support receptionists, and ensure guests are acknowledged promptly with a warm, professional welcome.

The role emphasizes strong English communication, excellent organizational skills, and a proactive, team-focused approach.

Qualifications

• Provide high-quality service consistently.
• Excellent written and spoken English communication.
• Strong organization and multi-tasking under pressure.

Responsibilities

• Lead reception team and support receptionists.
• Ensure reception is manned and guests are welcomed.
• Manage check-in/check-out efficiently and accurately.
• Provide guests with information on facilities and local area; resolve issues promptly.

Skills

Customer service

Communication

Organizational skills

Team player

Proactive attitude

Tools

Opera PMS

Job description

Salary – £27,040 plus TroncHoliday – 28 days holiday, enhanced after 5 years of service.But there’s more...Free meals on duty.Uniform offered and dry cleaned.Discounted employee friends & family rates at Arora Hotels.Food and beverage discounts.Christmas gifts and employee parties.Introduce a friend scheme.Cycle 2 work scheme.UK attraction discounts @ Merlin Entertainments.Taste card.Life assurance scheme.Wage stream.Employee assistance programme.Arora star employee recognition.Long service recognition award.

About us

Hilton Garden Inn London Heathrow is the only hotel with direct access to Terminal 2 and is directly connected to the underground, mainline and Elizabeth Line. The hotel has 369 rooms and some exciting food and beverage outlets, including the Runway Bar, which offers amazing views of the airplanes taking off and landing. It has five conference rooms for up to 65 people and features a state-of-the-art fitness centre.

A bit about what you will do

Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.Coordinate and supervise receptionists on duty, support and assist when and where necessary.Ensure hotel reception is always manned, guests are acknowledged and are made to feel welcome.Manage check-in and check-out procedures efficiently.Provide guests with information about hotel facilities, services, and local area.Handle guest inquiries and resolve any issues promptly and professionally.Work closely with other departments to ensure seamless guest experiences.Answering calls, allocating rooms, and preparing guests’ bills.

More about you

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• Hotel experience in a similar role is a real advantage.
• Opera PMS experience is a plus.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.