Guest Experience Supervisor – Front Desk Leader

Crimson Hotels Group; Slough; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday day off

Team member discounts

Health benefits

Employee Assistance Programme

Learning & development

Recognition programs

Job summary

Crimson Hotels is seeking a Reception Supervisor for Holiday Inn Express London - Heathrow T5. You will lead the reception team, oversee daily operations, support check-in and check-out, and ensure a seamless guest experience from arrival to departure.

The ideal candidate has at least one year in a similar branded hotel role, excellent communication skills, and a proactive, solution‑oriented attitude. You’ll thrive in a fast-paced environment and contribute to our inclusive, service‑driven

Qualifications

• Minimum 1 year of experience in a similar branded hotel role.
• Excellent written and verbal communication skills.
• Tech-savvy and comfortable in a fast-paced environment.
• Able to cover ad-hoc duties and lead by example.

Responsibilities

• Lead the reception team and manage daily front office operations.
• Support check-in/check-out and handle guest queries.
• Collaborate with other departments to deliver a seamless guest experience.
• Model outstanding service, teamwork and a positive, solution‑focused attitude.

Skills

Guest service

Communication

Team leadership

Front desk operations

Job description

Crimson Hotels is seeking a Reception Supervisor for Holiday Inn Express London - Heathrow T5. You will lead the reception team, oversee daily operations, support check-in and check-out, and ensure a seamless guest experience from arrival to departure.

The ideal candidate has at least one year in a similar branded hotel role, excellent communication skills, and a proactive, solution‑oriented attitude. You’ll thrive in a fast-paced environment and contribute to our inclusive, service‑driven