Reception Supervisor

NHS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local healthcare partnership is seeking a qualified professional for a 32-hour/week role that involves supporting Partners and managing the PAT team. Candidates should have a minimum of two years working in a GP surgery and experience in staff management. Proficiency in Emis Web and Microsoft Office is required. This position offers a salary of £16.30 per hour and promotes a supportive recruitment approach, encouraging applications from under-represented groups.

Qualifications

• Minimum two years working in a GP surgery.
• At least one year of staff management experience or readiness for managerial responsibilities.
• Proficient use of Emis Web and Microsoft Office packages.

Responsibilities

• Support Partners and CEO in delivering the Vision, Mission, and Values.
• Supervise and line-manage the PAT team.
• Engage with patients and ensure continuity of care.
• Maintain quality standards and participate in audits.

Skills

Communication

Team management

Patient engagement

Administration

Flexibility

Education

GCSE level or above (minimum of 5 GCSEs at A*-C)

Tools

Emis Web

Microsoft Office (Word, Excel, Outlook)

Job description

Job Summary

Bromley by Bow Health Centre is part of the Bromley by Bow Partnership. The role is a 32‑hour a week position available between Monday and Friday, with a fixed‑term contract of 12 months. Salary is £16.30 an hour. The position is part of the partnership’s commitment to transforming local communities and delivering NHS General Practice services with compassion, friendship, fun, and a belief that anything is possible.

We encourage applications from men, people with disabilities and older candidates, as these groups are under‑represented in our team. Our recruitment approach is inclusive and designed to support candidates who may feel nervous about interviews.

Key Responsibilities

• Support Partners and CEO in delivering the Vision, Mission, and Values of the Bromley by Bow Health Partnership.
• Supervise and line‑manage the PAT team and day‑to‑day workload.
• Contact patients via reception, telephone and digital channels.
• Provide training and support to Patient Assistants.
• Engage with patients and ensure continuity of care.
• Handle administration and operational tasks.
• Maintain quality standards and participate in audits.
• Demonstrate flexibility in working arrangements.

Qualifications

• Education to GCSE level or above (minimum of 5 GCSEs at A*‑C).
• Minimum two years working in a GP surgery.
• At least one year of staff management experience, or proven readiness for managerial responsibilities as an experienced Health Centre receptionist.
• Understanding of Emis Web.
• Proficient use of Microsoft Office (Word, Excel, Outlook etc.).

Experience

• Experience with Emis system.
• Line management and conducting one‑to‑one meetings.
• Appraisals experience.
• Proficiency in Microsoft Office packages.

Disclosure and Barring Service Check

This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975 due to access to sensitive patient, staff and business information.

Employer Details

Bromley by Bow Health Partnership

Bromley By Bow Health Centre, St. Leonards Street, London, E3 3BT

Alternate location: XX Place Health Centre, Alderney Building, Bancroft Road, Stepney, E1 4DG

Website: https://www.bbbc.org.uk/health-centres/