Reception Security Assistant

Sussex Partnership Nhs Foundation Trust; Worthing; On-site; GBP 40,000 - 60,000; Part time

Job summary

A UK healthcare organization is seeking a highly motivated individual for a Reception role in their Acute Mental Health Service in Worthing. The position offers flexible hours, crucial for the smooth running of hospital operations. Applicants should possess excellent organizational skills, a professional demeanor and the ability to communicate effectively with patients and staff. Experience in a similar environment is beneficial but not essential. Join us to make a meaningful difference in the lives of people across our communities.

Qualifications

• Demonstrated relevant experience or transferable skills.
• Ability to work independently and as part of a team.
• Understanding of confidentiality in healthcare.

Responsibilities

• Maintain efficient reception and monitor security procedures.
• Communicate effectively with patients and visitors.
• Respond to incoming calls and relay messages accurately.
• Conduct regular checks of alarms and security protocols.

Skills

Excellent telephone communication

Organizational skills

Ability to handle sensitive situations

Professional and courteous approach

Job description

We're looking for people who share our values of compassion, accountability and optimism to help us provide high quality care for the patients, carers, families and communities we serve. We specialise in NHS mental health and learning disability services and we're proud to make a difference every day.

We're shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we'd love to hear from you.

Working for our organisation

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development, and we'll provide the opportunity for you to bring fresh ideas on how we can do things differently and continue improving.

You will also be joining an Acute Mental Health Service committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

Sponsorship can not be offered for this role so please don't apply if this is needed.

Detailed job description and main responsibilities

To carry out all duties of the role in accordance with the Reception and Security procedures of the Unit and be an effective member of the Reception Team.

To be able to maintain an efficient reception and work with security resources and equipment, maintaining effective monitoring processes and reporting any discrepancies to the senior nurse on duty.

To liaise with all wards and departments on various reception and security matters.

SPFT is committed to building a workforce that reflects the communities we serve. We particularly welcome applications from people from Black, Asian and Minority Ethnic backgrounds and from disabled candidates, as these groups are currently underrepresented.

• Present a professional and courteous image to all patients, staff and visitors entering and exiting the unit.
• Ensure the security of the unit is maintained by following correct procedures with regard to staff identity, following visitor procedures and removal of prohibit items and keeping accurate information in accordance with local procedures and protocol.
• Ensure that any potential security breach is reported to the Senior Nurse on duty.
• Ensure regular checks of alarms are carried out. Ensure that all alarms and related batteries are kept charged.
• Receive and respond to incoming telephone calls to the unit, relaying messages accurately and promptly.
• Liaise with outer agency where required such as Police to report any incidents requiring their input.
• Take part in regular supervision, training and update meetings as defined by the line manager.
• Participate in any key admin tasks such as uploading or scanning documents and records.
• Carry out any other appropriately identified task as required by your manager.

Please refer to the job description for more details.

An opportunity has arisen to join our Reception Team based at Meadowfield.

We are looking to recruit a highly motivated and enthusiastic individual to join our reception team. The hours we are looking to recruit into are Sunday 7am -7.30pm. There will also be the opportunity for additional hours to cover leave etc.

This role is varied and provides crucial support for the smooth running of the hospital. The post holders will display a flexible and highly organised manner with a professional and courteous approach with a can‑do attitude.

The successful applicants will be required to demonstrate that they have the relevant experience together with good organisational skills, an excellent telephone/communication manner and an understanding of confidentiality. They must be able to work well independently, manage changing demands and priorities and also be able to work effectively as part of a team.

They will also need to be an effective communicator when dealing with service users, carers and health and social care professionals demonstrating the ability to deal sensitively with distressed people. Experience of working in a similar environment would be beneficial but not essential.

Successful candidates are normally appointed to the bottom of the pay scale unless previous NHS experience in a similar role can be evidenced.

SPFT takes its responsibilities for safeguarding children, young people and adults at risk very seriously. We expect all staff and bank workers to share this commitment and complete the relevant safeguarding training for their role.