Reception Manager - Luxury 4 Star Hotel - Upto 35k - Benefits

James Webber Recruitment; England; On-site; GBP 29,000 - 35,000; Full time

Job summary

A luxury hotel company in Windsor is seeking a Reception Manager to oversee front desk operations. The successful candidate will ensure exceptional guest experiences and lead the reception team to deliver outstanding service. Responsibilities include managing check-ins/outs, handling guest feedback, and training staff. The role offers a competitive salary of up to £35,000 plus benefits and requires experience in hotel reception management.

Benefits

Benefits

Qualifications

• Experience in a hotel reception management position.
• Strong communication and interpersonal skills.
• Ability to lead and train a team effectively.

Responsibilities

• Oversee all front desk operations including guest check-in/out.
• Lead and train the reception team to ensure high service levels.
• Handle guest feedback and resolve issues efficiently.
• Monitor billing and data entry processes.

Skills

Understanding Opera PMS systems

Customer-focused

Leadership

Problem-solving

Job description

Reception Manager - Luxury Hotel Company - Up To £35,000 + Benefits - Windsor Berkshire Areas

IMMEDIATE START

Our client is seeking a professional, customer-focused Reception Manager to lead our front desk operations at our Windsor-based hotel. The successful candidate will ensure the smooth running of the reception team, deliver exceptional guest experiences, and maintain the highest standards of hospitality and professionalism.

Key Responsibilities

Oversee all front desk operations including guest check-in / out, reservations, and concierge services

Lead, train, and support the reception team to maintain a high level of service and professionalism

Handle guest feedback and resolve any issues efficiently and empathetically

• Must have understanding Opera PMS systems

Monitor and maintain front desk systems and processes, ensuring accurate billing and data entry

Liaise with housekeeping, maintenance, and other departments to ensure seamless guest service

Prepare and manage staff rotas, e...