Reception Manager: Lead Front Desk & Guest Experience

Marriott Hotels Resorts; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel chain seeks a Reception Manager in London to oversee front office functions and staff. This role includes managing daily operations, ensuring guest satisfaction, and handling complaints. Ideal candidates should have a high school diploma or GED and relevant experience in the guest services field. Join a dynamic team dedicated to exceptional service at one of the UK's most prestigious hotels, located near Westminster Bridge in London.

Qualifications

• 2 years experience in guest services or related area.
• Experience in front desk operations preferred.

Responsibilities

• Supervise and manage employees in front office functions.
• Ensure customer service satisfaction and efficiency.
• Handle guest complaints and resolve issues.

Skills

Interpersonal skills

Communication skills

Leadership

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management

Job description

A leading hotel chain seeks a Reception Manager in London to oversee front office functions and staff. This role includes managing daily operations, ensuring guest satisfaction, and handling complaints. Ideal candidates should have a high school diploma or GED and relevant experience in the guest services field. Join a dynamic team dedicated to exceptional service at one of the UK's most prestigious hotels, located near Westminster Bridge in London.