Reception Manager

Portico; London; On-site; GBP 36,000; Full time

Job summary

Portico, an esteemed company, is seeking a Corporate Reception Manager to lead a team within a corporate environment in London. This key role focuses on enhancing guest experiences, implementing service standards, and collaborating with the operations team. Ideal candidates will possess strong organizational skills and previous supervisory experience in front-of-house settings. Attractive benefits include excellent holiday allowances and personal development opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Previous experience in overseeing a team within a corporate front of house / 5* hotel environment is essential.
• Strong attention to detail and dedication to service.

Responsibilities

• Oversee the small team providing reception services.
• Implement SOPs for high levels of customer service.
• Manage booking and coordination of client meeting rooms.

Skills

Organisational skills

Communication skills

Proactivity

Customer service

Job description

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Portico is defined by

our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We are currently on the lookout for an experienced Corporate Reception Manager to oversee our small team based at the offices of a firm of chartered accountants in the city.

This hands-on role will give you the chance to inject some of your style into the culture of the operation, by reviewing, creating and implementing SOPs and processes to ensure the highest level of customer service is always provided by the team.

It is simply an expectation that every visitor receives a consistent, first-class experience. So, it is very important that our new Reception Manager can work alongside the Operations Manager, Receptionist team member, and our client to find new ways to innovate and exceed guest expectations.

As well as the visitor journey, the reception manager will oversee the booking and management of 13 client meeting rooms, and will be the day-to-day contact for our client as the most senior Portico team member on site.

Shift pattern: 40 hours per week, shifts between 7:30am-6pm Mon-Fri.
Salary: £36,000.

We are looking for a welcoming and dedicated candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients.

They must also have strong organisational and communication skills, with a keen level of proactivity in a range of tasks.

Previous experience of overseeing a team within a corporate front of house / 5* hotel environment is essential for the successful candidate to ensure that they can hit the ground running in their new role.

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people