Reception Manager

PPHE Hotel Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in Greater London is seeking a dedicated Reception Manager to ensure the highest guest satisfaction by leading the front office team. This role involves assisting the Front Office Manager and requires excellent knowledge of hotel operations, alongside leadership skills. The ideal candidate will manage guest experiences and maintain high service standards. This position comes with competitive salary and numerous benefits including discounted hotel rates and wellness days.

Benefits

Competitive salary

Heavily discounted hotel rates

F&B discounts

30 days of holiday

Wellness days

Annual Staff parties

Pension plan

Award-winning training

Qualifications

• Excellent detailed knowledge of Front Office operations.
• Previous experience as a Duty Manager or Reception Manager.
• Proficient with Microsoft Office and Opera software.

Responsibilities

• Assist the Front Office Manager with all duties.
• Lead and motivate the reception team.
• Ensure guest needs are met satisfactorily.

Skills

Front Office operations knowledge

Leadership and motivational skills

Proficient in Microsoft Office

Knowledge of Opera software

Customer service focus

Job description

Reception Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 299 guestrooms Park Plaza Victoria London Hotel, you will do more than just welcome our guests. As our Reception Manager you will be responsible to assist the Front Office Manager in all Front Office duties. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can‑do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.

As a Reception Manager you will receive:

• Salary: competitive plus great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award‑winning training

We are looking for a Reception Manager who:

• Has excellent detailed knowledge of Front Office operations
• Ensures guests' needs are satisfactorily met
• Plays a hands‑on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• Is proficient with Microsoft Office and excellent knowledge of Opera
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Has previous experience as a Duty Manager, Reception Manager or similar role in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award‑winning restaurants and bars.

Park Plaza. Be part of it.