Reception Manager

Forest Healthcare Ltd; Cinderford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Cinderford is seeking a Reception Manager to oversee administrative operations and manage staff. The ideal candidate should have experience in a managerial role within healthcare, strong organizational and communication skills, and the ability to conduct staff appraisals. Responsibilities include compiling staff rotas, supporting clinical staff, and managing patient complaints.

Qualifications

• Proven experience in a managerial role within a healthcare setting.
• Strong organizational and communication skills.
• Ability to manage staff effectively and conduct appraisals.

Responsibilities

• Oversee administration and support operations of the practice.
• Line manage all administrative staff and ensure training compliance.
• Compile staff rotas and coordinate team meetings.

Job description

Overview

The following outlines the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Responsibilities

• Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.
• Line manage all administrative staff, support staff development, provide guidance and direction, and ensure staff are up to date with mandatory training.
• Completing staff appraisals as required.
• Completing induction plans and probation reviews for new team members.
• Identifying and delivering team training where required.
• Compiling reception team staff rotas, scheduling, coordinating and minuting regular team meetings.
• Reviewing and updating all reception policies and standard operating procedures as required.
• Supporting the management team in the compilation of practice reports and the practice development plan.
• Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.
• Coordinating the home visits rota in conjunction with Urgent Care Team and GPs.
• Providing support for the Rota Administrator updating the appointment ledger for all clinicians.
• Providing initial guidance and advice to patients who wish to verbally complain.
• Acknowledging written complaints with the correct information and within the required timescales.
• Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary.
• If required, acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.
• Processing personal, telephone and e-requests for appointments.
• Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately.
• Signposting patients to the correct service.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Monitoring and maintaining the reception area and notice boards.
• Supporting all clinical staff with general tasks as requested.