Reception Manager

NHS; Carnforth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare practice in Carnforth is seeking a proactive Reception Manager to supervise the reception team and ensure high-quality service for patients. Responsibilities include managing day-to-day operations, ensuring compliance with policies, and continuous improvement of front office processes. Ideal candidates will have prior experience in a GP practice, leadership skills, and knowledge of EMIS Web. Competitive pay of £14.50 per hour for this permanent, full-time position.

Qualifications

• Prior receptionist experience preferred.
• Experience of working in a GP practice is essential.
• Leadership and team management abilities required.

Responsibilities

• Manage the reception team and ensure service efficiency.
• Maintain patient access and high customer care standards.
• Supervise staff, conduct training, and manage schedules.

Skills

Team leader and management skills

Experience in a GP practice

EMIS Web experience

Job description

Overview

The Lunesdale Surgery, part of the Western Dales PCN, is looking for a proactive and enthusiastic Reception Manager to work as part of our administration and multidisciplinary team.

Responsibilities

The Reception Manager is responsible for the day‑to‑day management and supervision of the reception team, ensuring a professional, efficient, and compassionate service for all patients and visitors. The postholder will ensure smooth front‑of‑house operations, manage patient access to services, and maintain high standards of customer care, working closely with the Practice Manager and clinical teams to support the delivery of safe, effective and well‑coordinated care.

Key Duties and Responsibilities:

• Provide general assistance to the Practice Team and project a positive and friendly image to patients.
• Ensure an effective and efficient reception service to patients and visitors.
• Understand GDPR, Data Protection, and Practice policies and act as primary point of contact for queries.
• Operate all reception and waiting room procedures, keep noticeboards updated.
• Guide patients through service interactions and coordinate reception for clinics and health promotion activities.
• Maintain accurate records of appointments, messages, visits, registrations, filings, births and deaths.
• Ensure staff adherence to policies, supervise staff, authorise and monitor overtime, annual leave, appraisals, sickness, recruitment, rotas, training and disciplinary matters.
• Delegate tasks for surgery cancellations or changes and act as primary contact for clinicians.
• Lead and participate in Management Team meetings, provide data for practice development, maintain stock control, support CQC compliance.
• Own appointment system knowledge, clinic management, telephone system, software and hardware training.
• Maintain Health & Safety, fire checks, premises security, liaise with builders for building maintenance.
• Ensure communication systems run smoothly, act as central information source.
• Continuous improvement of processes, embed quality culture, report findings to Practice Manager.
• Uphold confidentiality, health & safety, equality and diversity, and professional development commitments.

The postholder will also support the equality, diversity and rights of patients, carers and colleagues, meet statutory and mandatory training, and contribute to quality, communication and risk management.

About Us

Over 6500 patients served by a diverse clinical and admin team: 5 Partners, 2 Salaried GPs, 2 Advanced Nurse Practitioners, 3 Nurses, 1 HCA, Dispensary team, Social Prescribers, Clinical Pharmacist, Firstcontact Physio, Mental Health Practitioner, Digital Lead, GP Assistant, all backed up by a welcoming Admin team.

Training practice for GP registrars and medical students. Modern spacious building with a smaller satellite surgery in Hornby and a District Nursing team on site. Top ratings in patient feedback survey.

Details

Date posted: 22 December 2025

Pay scheme: Other

Salary: £14.50 an hour

Contract: Permanent

Working pattern: Full-time

Reference number: A1552-25-0002

Job locations: Wellington Court, Kirkby Lonsdale, Carnforth, Lancashire, LA6 2HQ

Person Specification

• Experience of working in a GP practice, preferably prior receptionist experience.
• Team leader and management skills.
• EMIS Web experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (CRB) will be required to check for previous convictions.

Employer Details

The Lunesdale Surgery

Wellington Court, Kirkby Lonsdale, Carnforth, Lancashire, LA6 2HQ

Employer's Website

https://www.lunesdalesurgery.co.uk/