Reception Host: Warm Welcomes, Quick Problem-Solving, Perks

Village Hotels; Farnborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Gym membership

Hotel stays at £20 across 35 hotels

Food & drink discounts

Friends & family discounts

Village app discounts

Employee mental health support

Job summary

Village Hotels in Farnborough is seeking a Reception Host to greet guests with warmth and guide them to our self-service check-in terminals. You will blend digital efficiency with genuine hospitality to ensure flawless arrivals and departures.

Join a busy front desk team and use your friendly energy to resolve issues on the spot, keep the lobby pristine, and upsell our Food & Beverage facilities. Training and growth opportunities are provided as part of our Village career.

Qualifications

• Excellent interpersonal skills and a friendly, bubbly personality.
• Willingness to learn, adapt quickly and grow within the Village team.
• Able to remain calm, positive and professional when addressing guests.

Responsibilities

• Deliver a warm, energetic welcome to every guest and direct them to self-service terminals with hands-on help when needed.
• Handle guest questions and resolve simple issues on the spot, escalating to a manager when required.
• Maintain a clean, inviting lobby and upsell food & beverage options to guests.

Skills

Customer service

Interpersonal skills

Upselling

Tools

Self-service terminals

Job description

Village Hotels in Farnborough is seeking a Reception Host to greet guests with warmth and guide them to our self-service check-in terminals. You will blend digital efficiency with genuine hospitality to ensure flawless arrivals and departures.

Join a busy front desk team and use your friendly energy to resolve issues on the spot, keep the lobby pristine, and upsell our Food & Beverage facilities. Training and growth opportunities are provided as part of our Village career.