Guest Experience Host - Leisure Club

Village Hotels - Farnborough - Leisure

Farnborough

On-site

GBP 18,000 - 24,000

Full time

14 days+

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Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink

Friends & Family

Retail & Lifestyle

Support

Job summary

Village Hotels - Farnborough - Leisure is seeking a Leisure Receptionist to warmly welcome members and guests, manage bookings, and resolve queries. You will ensure smooth reception desk operations, maintain high standards of presentation, and advise on hotel facilities and opening times.

Join a busy leisure club with opportunities for growth and staff perks, including staff discounts and gym access. Previous experience welcome but attitude matters most as you join a supportive team.

Responsibilities

The Ultimate Welcome: Delivering a warm, friendly greeting on arrival and ensuring expectations are met at every single opportunity.
Smooth Operations: Running the desk efficiently, recording all booking details accurately, and ensuring only bona fide members and guests gain entry to the club.
Immaculate Standards: Keeping the reception area clean and ready to welcome people, while maintaining impeccable personal presentation at all times.
Knowing Your Stuff: Mastering your product knowledge across the whole hotel, assisting with special promotions, and offering great advice on our facilities and opening times.
Safe & Secure: Adhering fully to cash handling, security, and emergency procedures, alongside all Health and Safety obligations and Licensing Laws.

Job description

Join a busy leisure club with opportunities for growth and staff perks, including staff discounts and gym access. Previous experience welcome but attitude matters most as you join a supportive team.

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