Reception Host: Warm Welcome & Guest Concierge

Village Hotels; Liverpool; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discounts

Village app discounts

Employee Assistance Programme

Job summary

Village Hotels is seeking a friendly Reception Host to be the first and last impression for guests. You will guide travellers through self-service check-in while delivering warmth and efficiency, ensuring a flawless arrival and departure.

In this role you’ll handle guest needs with empathy, resolve concerns on the spot, and act as the welcoming face of the hotel lobby. You’ll also promote dining options and maintain a tidy, inviting entrance.

Qualifications

• Excellent interpersonal skills and a friendly, upbeat manner.
• Ability to engage guests warmly and professionally, even under pressure.

Responsibilities

• Deliver a genuine, energetic welcome to every guest.
• Direct guests to self-service check-in terminals and assist as needed.
• Represent the front-of-house, keeping the lobby clean and inviting and upselling food & beverage when appropriate.

Skills

Interpersonal skills

Bubbly personality

Customer service

Job description

Village Hotels is seeking a friendly Reception Host to be the first and last impression for guests. You will guide travellers through self-service check-in while delivering warmth and efficiency, ensuring a flawless arrival and departure.

In this role you’ll handle guest needs with empathy, resolve concerns on the spot, and act as the welcoming face of the hotel lobby. You’ll also promote dining options and maintain a tidy, inviting entrance.