Reception Host: Cheerful Guest Concierge & Upsell Pro

Village Hotels; Christchurch; Sur place; GBP 20 000 - 26 000; Plein temps

Avantages offerts par ce poste

Hotel stay discounts

Food & beverage discount

Wagestream access

High street discounts

Birthday off guaranteed

Electric car salary sacrifice

Training platform and rewards

Résumé du poste

Village Hotels is seeking a Reception Host who will be the absolute face of the property, guiding guests to self-check-in terminals, greeting warmly, and ensuring a vibrant first impression. You will upsell Food & Beverage, assist with meetings and events, and maintain the lobby with outstanding service.

You will also handle cash securely, take part in staff briefings, and engage in training to grow your hospitality career in a dynamic hotel environment.

Qualifications

• Excellent customer service and a friendly, confident demeanor.
• Ability to guide guests to self-check-in and handle busy periods smoothly.
• Strong communication and conflict-resolution skills.

Responsabilités

• Greet guests warmly and guide them to self-check-in terminals.
• Upsell Food & Beverage facilities, meetings, and events.
• Maintain front-of-house standards and assist during briefings.
• Handle cash securely and ensure lobby areas are tidy at all times.

Connaissances

Outgoing personality

Excellent communication

Problem solving

Guest focus

Description du poste

Village Hotels is seeking a Reception Host who will be the absolute face of the property, guiding guests to self-check-in terminals, greeting warmly, and ensuring a vibrant first impression. You will upsell Food & Beverage, assist with meetings and events, and maintain the lobby with outstanding service.

You will also handle cash securely, take part in staff briefings, and engage in training to grow your hospitality career in a dynamic hotel environment.