Guest Experience Host – Hotel Front Desk

Village Hotels - Liverpool - Reception / Nights; Knowsley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink

Friends & Family

Retail & Lifestyle

Support

Job summary

Village Hotels - Liverpool is seeking a friendly Reception Host to welcome guests and guide them through self-service check-in terminals with warmth and efficiency. You’ll be the first and last impression, assisting guests, handling inquiries, and supporting the team in a fast-paced hotel lobby environment.

We value energy, positive attitude, and a people-focused approach. If you enjoy talking to guests, working in a busy team, and delivering great experiences, you’ll fit right in and grow with

Responsibilities

• The Welcome: delivering a genuinely warm and energetic greeting to every arrival. You will confidently direct guests to our self-service terminals, stepping in to provide hands-on assistance the second they look confused or frustrated.
• The Problem Solving: dealing with complaints politely and proactively on the spot. You will use your emotional intelligence to read the situation, resolving issues immediately or escalating them smoothly to your manager when necessary.
• The Environment: acting as the constant, approachable face of the hotel lobby. You will keep the front of house pristine, clear away stray glassware, and always be ready to answer questions or upsell our food and beverage facilities.

Job description

Village Hotels - Liverpool is seeking a friendly Reception Host to welcome guests and guide them through self-service check-in terminals with warmth and efficiency. You’ll be the first and last impression, assisting guests, handling inquiries, and supporting the team in a fast-paced hotel lobby environment.

We value energy, positive attitude, and a people-focused approach. If you enjoy talking to guests, working in a busy team, and delivering great experiences, you’ll fit right in and grow with