Reception And Conference Manager

Compass Group UK; Scotland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is seeking a Reception & Conference Services Manager to oversee front-of-house operations and events services. This role includes full responsibility for financial performance and compliance while managing a team and ensuring high service standards. The ideal candidate will have proven experience in a customer-focused role, strong financial acumen, and excellent people management skills. The position offers a full-time contract with a duty manager weekend rota.

Qualifications

• Proven experience managing teams in a customer-facing, operational environment.
• Strong financial and commercial awareness, including billing and cost control.
• Experience managing accommodation, conferencing, events or similar services.
• Confident IT user.
• Strong people management and organisational skills.

Responsibilities

• Lead and manage all Reception, Accommodation, Conference and Events services across site.
• Ensure compliance with health & safety, food safety and company standards.
• Manage accommodation bookings, conferences and events.
• Control budgets, labour costs, stock and purchasing.
• Produce accurate costings, billing and invoicing.
• Complete weekly finance reporting and forecasts.
• Lead, train and motivate the team.
• Manage incidents, audits, investigations and compliance reporting.
• Build strong client relationships and improve service delivery.

Skills

Customer-focused

Strong client awareness

Results-driven

Attention to detail

Confident communication

Adaptable

Proactive

Self-motivated

Education

Basic Food Hygiene qualification

Tools

Finance and booking systems

Job description

Reception & Conference Services Manager

Location: Helensburgh
Contract: Full time | Includes Duty Manager weekend rota

About the Role

We are seeking an experienced Reception & Conference Services Manager to lead the delivery of all front‑of‑house, accommodation, conferencing, and events services across site. You will hold full responsibility for operational delivery, financial performance, compliance, and team management, ensuring all services are delivered in line with contractual obligations and company standards — with no KPI failures.

This role requires a confident operational leader with strong financial control, people management expertise, and a proactive approach to client relationships.

Key Responsibilities

• Lead and manage all Reception, Accommodation, Conference and Events services across site
• Ensure full compliance with contractual, health & safety, food safety and company standards
• Manage accommodation bookings, conferences and events to meet client requirements
• Control budgets, labour costs, stock and purchasing within agreed parameters
• Produce accurate costings, billing and invoicing in line with contractual expectations
• Complete weekly finance reporting, forecasts and Nexus submissions
• Lead, train and motivate the team, managing rotas, attendance and performance
• Ensure all mandatory training, uniforms and standards are maintained
• Manage incidents, audits, investigations and compliance reporting
• Build strong, proactive client relationships and continuously improve service delivery

Person Specification

Essential

• Proven experience managing teams in a customer‑facing, operational environment
• Strong financial and commercial awareness, including billing and cost control
• Experience managing accommodation, conferencing, events or similar services
• Basic Food Hygiene qualification
• Confident IT user with experience of finance and booking systems
• Strong people management and organisational skills

Desirable

• Previous experience in a similar role
• Good knowledge of accommodation, conferencing and events operations
• Sales or commercial experience
• Solid understanding of food safety and health & safety requirements
• Minimum 2 years’ relevant experience

Skills & Behaviours

• Clear and confident communicator
• Customer‑focused with strong client awareness
• Results‑driven with attention to detail
• Ability to hold others accountable and lead by example
• Adaptable, proactive and self‑motivated