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Brook Street; Caernarfon; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street in Caernarfon is seeking an organised administrative assistant to support day-to-day court and tribunal operations. In a busy, purpose-led environment you will prepare papers, manage records, and assist with scheduling to help cases progress smoothly and customers receive a right first time service.

The position runs 37 hours per week, Monday to Friday, 9:00am to 5:00pm, with a pay rate of £12.86 per hour. Welsh language ability is desirable and a basic DBS is required on onboarding.

Qualifications

• Strong administrative capability with accurate record-keeping.
• Excellent customer service, polite, prompt, and calm when dealing with the public.
• Ability to input and update records using computer systems.
• Ability to follow guidelines and escalate complex issues as needed.
• Flexible to support wider team across local sites.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings, including drafting standard correspondence, minutes and notes.
• Create and update records on an in-house computer system, inputting data and supporting post opening/dispatch.
• Organise meeting rooms and preparation for training or group activities, including agenda and joining instructions.
• Clerking civil and family courts/tribunals/hearings by ensuring paperwork is up to date and materials are ready.
• Assist court users, supporting listing/rota checks, and contacting relevant parties to schedule and serve documents.
• Handle counter enquiries (face to face), written and telephone enquiries, while delivering excellent customer service.
• Process casework accurately using standard documentation, including court orders, claims and fines/fees.
• Check and verify documents, records, accounts/returns for approval against criteria and procedures.
• Undertaking basic calculations and straightforward reports, including statistical analysis and efficiently managing juror numbers.

Skills

Administrative skills

Customer service

Data entry

Attention to detail

Problem solving

Flexibility

Tools

In‑house computer system

Job description

Working Days / Hours: 37 hours Monday - Friday

Working Pattern: 9:00am - 5:00pm

Pay Rate: £12.86 per hour

Join Our Client at a busy, purpose-led court and tribunal environment in Caernarfon Justice Centre. This is an opportunity to support the smooth running of day-to-day services, helping cases progress accurately and ensuring customers are met with a helpful \"right first time\" experience.

What you'll be doing:

• Preparing papers and files for court, tribunals, hearings and meetings, including drafting standard correspondence, minutes and notes


• Creating and updating records on an in-house computer system, inputting data and supporting post opening/dispatch


• Organising meeting rooms and preparation for training or group activities, including agenda and joining instructions


• Clerking civil and family courts/tribunals/hearings by ensuring paperwork is up to date and materials are ready


• Assisting court users, supporting listing/rota checks, and contacting relevant parties to schedule and serve documents


• Handling counter enquiries (face to face), written and telephone enquiries, while delivering excellent customer service


• Processing casework accurately using standard documentation, including court orders, claims and fines/fees


• Checking and verifying documents, records, accounts/returns for approval against criteria and procedures


• Undertaking basic calculations and straightforward reports, including statistical analysis and efficiently managing juror numbers

What you'll bring:

• Strong administrative capability, with confidence preparing and maintaining accurate records


• Excellent customer service skills-polite, prompt, and calm when working with the public and stakeholders


• A careful, \"accuracy first\" approach when checking information and completing documentation


• Confidence using relevant computer systems for data input and record updates


• The ability to solve problems by following guidelines and, when needed, escalating complex issues to a team leader or supervisor


• Flexibility to support the wider team as required across local sites

Additional information:

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

It is desirable that you are able to speak Welsh.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.