Admin Officer

Brook Street; Truro; On-site; GBP 21,000 - 28,000; Full time

Job summary

Brook Street is seeking an Admin Officer in Truro, Cornwall to support the work of Courts and Tribunals and help cases progress efficiently and accurately. The role runs 37 hours per week, Monday to Friday, 9:00am to 5:00pm, with a pay rate of £12.86 per hour.

You will prepare papers, maintain records, support court operations, and provide excellent customer service to court users with a right-first-time approach. DBS checks may be required during onboarding.

Qualifications

• Strong administrative capability with customer service focus.
• Calm, helpful and professional under pressure.
• Ability to follow guidance and instructions.
• Flexible to support ad hoc needs across local offices.

Responsibilities

• Prepare papers, files and documents for hearings and related activity.
• Maintain and update records, including data input and in-house system records.
• Support operations such as clerking civil and family courts/tribunals.
• Provide customer service through counter, written and telephone enquiries.

Skills

Administrative skills

Customer service

Data entry

Attention to detail

Job description

Admin Officer
Location: Cornwall, TR1 2PB
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

If you're someone who enjoys keeping things moving, delivering excellent customer service, and taking pride in getting details right, this is a brilliant opportunity. Our Client is hiring for a Admin Officer in Truro, supporting the work of Courts and Tribunals and helping cases progress efficiently and accurately.

What you'll be doing:

• Prepare papers, files and documents for court/tribunal hearings, meetings and related activity
• Maintain and update records, including data input and in-house system records
• Support operations such as clerking civil and family courts/tribunals-ensuring papers are up to date and ready
• Provide customer service through counter, written and telephone enquiries, supporting court/tribunal users with a "right first time" approach
• Book and organise meeting rooms, prepare agendas, joining instructions and handouts
• Process casework including standard documentation, court orders, claims, fines and fees, and legal aid information
• Check and verify documents, records, accounts and returns against criteria, procedures and quality standards
• Carry out basic statistical analysis, process financial information where needed, and complete straightforward reports
• Work with the team on continuous improvement-assessing the impact of new processes and contributing to small projects

What you'll bring:

• Strong administrative capability with excellent customer service skills-calm, helpful and professional under pressure
• Confidence working with guidance, procedures and comprehensive instructions (with complex issues escalated appropriately)
• Attention to detail and accuracy when inputting, checking and verifying information
• A flexible approach-able to support ad hoc needs across local offices when required
• The ability to manage your own time and contribute to a team focused on throughput and quality

Additional information:

• You'll have regular management support and may have opportunities to advise or provide limited supervision within the band.
• In some positions, you may have regular contact with members of the Judiciary and the legal profession.

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

If you're ready to bring your organisation, professionalism and "right first time" service to a role that genuinely matters, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.