Admin Officer

Brook Street; Carlisle; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street is seeking an Admin Officer to support the Courts and Tribunals in Carlisle. The role involves preparing papers, managing records, and handling enquiries with a focus on accuracy and excellent customer service.

Working Monday to Friday, 9am-5pm, with a pay rate of £12.86 per hour. DBS checks and commitment to continuous improvement may apply. This position supports vital public service operations in the local area.

Qualifications

• Experience preparing court/tribunal documents and papers.
• Ability to produce standard letters, minutes and reports from guidelines.
• Experience updating records on a computer system and data input.

Responsibilities

• Prepare papers, files and court documents for hearings.
• Produce letters, minutes and reports per guidelines.
• Update and create records on the in-house system; data input.
• Manage day-to-day logistics: post, meeting room setup.
• Handle enquiries by phone, email and in person with good service.
• Support Team Information Board to keep meetings productive.
• Process casework: orders, claims, fines and fees documentation.
• Verify documents against criteria and procedures.
• Produce basic statistical reports and process financial information as needed.
• Communicate professionally with public, judiciary and stakeholders.

Skills

Strong customer service

Administrative ability

Guideline-driven work

Discretion and initiative

Basic calculation

IT confidence

Tools

In-house computer system

Job description

Admin Officer Location: Carlisle, CA1-1DJ Monday-Friday 9am-5pm Pay rate: £12.86ph

If you're someone who enjoys making things run smoothly, supporting people with confidence, and taking pride in getting things *right first time*, this is a brilliant opportunity to join a vital public service, supporting the smooth operation of Courts and Tribunals and helping progress important cases with care and accuracy.

What you'll be doing:

• Preparing papers, files and court/tribunal documents for hearings and meetings


• Producing standard letters, correspondence, minutes, notes and reports using guidelines


• Updating and creating records on an in-house computer system, including data input


• Managing day-to-day logistics such as post opening/dispatch and meeting room set-up


• Carrying out operational support such as checking files, helping with listing/rota management, and ensuring materials are up to date


• Handling face-to-face, written and telephone enquiries, including providing excellent customer service


• Supporting the daily Team Information Board (TIB) by ensuring meetings are relevant, timely and productive


• Processing casework accurately, including documentation relating to orders, claims, fines and fees


• Verifying documents and records against criteria, regulations and procedures


• Producing basic statistical analysis reports and processing financial information where required


• Communicating with the public, judiciary and other stakeholders professionally and respectfully

What you'll bring:

• Strong customer service skills, with a helpful, polite approach


• Excellent administrative ability-organised, methodical and accurate


• Confidence working with comprehensive guidelines and instructions


• Discretion and initiative to improve how things are done, within established systems and processes


• Basic calculation skills and the ability to interpret source information


• Solid IT confidence to support day-to-day record keeping

Additional information:

• Flexibility to work across other local office locations on an ad hoc basis may be required


• Opportunities to contribute to small projects and problem-solving using continuous improvement approaches

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.