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Brook Street; Prestatyn; On-site; GBP 21,000 - 26,000; Full time

Job summary

Brook Street is recruiting for HMCTS - Prestatyn Justice Centre in Prestatyn, Wales, for an administrative and front-of-house role. You will support hearings, manage papers, data input, and respond to court users with a professional, right-first-time service.

The position is full-time in the office, with standard 37 hours per week, Monday to Friday, and a Basic DBS clearance is required. The successful candidate will join a team dedicated to keeping information moving accurately within

Qualifications

• Strong customer service values—helpful, polite, prompt and accurate.
• Excellent administrative capability with careful attention to detail.
• Confidence using computers for day-to-day tasks and maintaining accurate records.

Responsibilities

• Preparing papers, files and documents for hearings, meetings and court/tribunal activity.
• Maintaining and updating records on an in-house computer system, including data input.
• Managing post opening and dispatch, and carrying out general photocopying and filing.
• Booking and preparing meeting rooms, agendas, joining instructions and handouts.
• Supporting listing/rota activity and ensuring the right papers and materials are available and up to date.
• Assisting court users with face-to-face, written and telephone enquiries, delivering a right-first-time service.
• Contacting relevant parties, scheduling and serving documents, and executing administrative actions.
• Checking and verifying documents, accounts, claims and returns against criteria and quality standards.
• Contributing to continuous improvement and problem-solving by following guidelines and processes.

Skills

Customer service

Administrative skills

Computer literacy

Work targets

Team mindset

Flexibility

Job description

Working Days / Hours: Monday to Friday 37 Hours

Working Pattern: Full time in office

Level of Clearance Required: Basic DBS

Are you organised, confident with people, and comfortable keeping information moving accurately? Our Client is hiring for a reputed candidate to join the team at HMCTS - Prestatyn Justice Centre, supporting the effective running of Courts and Tribunals through a wide range of administrative and front-of-house services.

What you'll be doing:

• Preparing papers, files, and documents for hearings, meetings and court/tribunal activity
• Maintaining and updating records on an in-house computer system, including data input
• Managing post opening and dispatch, and carrying out general photocopying and filing
• Booking and preparing meeting rooms, agendas, joining instructions and handouts
• Supporting listing/rota activity and ensuring the right papers and materials are available and up to date
• Assisting court users with face-to-face, written and telephone enquiries, delivering a "right first time" service
• Contacting relevant parties, scheduling and serving documents, and executing a range of administrative actions (including handling fines/fees)
• Checking and verifying documents, accounts, claims and returns against criteria and quality standards
• Contributing to continuous improvement and problem-solving by following guidelines and processes

What you'll bring:

• Strong customer service values-helpful, polite, prompt and accurate
• Excellent administrative capability with careful attention to detail
• Confidence using computers for day-to-day tasks and maintaining accurate records
• Ability to work to workload targets, balancing throughput and accuracy
• A team mindset-working with regular management support and escalating complex issues appropriately
• Flexibility to support ad hoc needs across local offices when required

Additional information:

• You may have regular contact with court/tribunal users, including members of the Judiciary and legal professionals
• The role supports continuous improvement within set systems and processes, with opportunities to exercise initiative in the right areas

If you're looking for a role where your organisation and customer focus genuinely help the system run smoothly, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.