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Brook Street; Carlisle; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Basic DBS

Armed Forces Covenant interview

Disability Confident Leader

PSR Sourcer guaranteed interview

Job summary

Brook Street is seeking a proactive administrative support to join the Courts and Tribunals workflow in Carlisle. You will prepare papers, manage records, handle enquiries, and support listing and logistics with care and accuracy.

You will follow guidelines, use in-house systems, and contribute to continuous improvement, with Basic DBS checks and Armed Forces Covenant interview commitments as part of the process.

Qualifications

• Strong customer service and helpful, polite approach.
• Excellent administrative ability - organised, methodical and accurate.
• Confidence working with comprehensive guidelines and instructions.
• Discretion and initiative to improve processes within established systems.
• Basic calculation skills and ability to interpret information.
• Solid IT confidence to support day-to-day record keeping.

Responsibilities

• Prepare papers, files and court/tribunal documents for hearings and meetings.
• Produce standard letters, correspondence, minutes, notes and reports using guidelines.
• Update and create records on an in-house computer system, including data input.
• Manage day-to-day logistics such as post opening/dispatch and meeting room set-up.
• Carry out operational support such as checking files, listing/rota management, and ensuring materials are up to date.
• Handle face-to-face, written and telephone enquiries, providing excellent customer service.
• Support the daily Team Information Board (TIB) by ensuring meetings are relevant, timely and productive.
• Process casework accurately, including documentation relating to orders, claims, fines and fees.
• Verify documents and records against criteria, regulations and procedures.
• Produce basic statistical analysis reports and process financial information where required.
• Communicate with the public, judiciary and other stakeholders professionally and respectfully.

Skills

Customer service

Administrative skills

Guidelines compliance

Discretion & initiative

Basic math

IT literacy

Job description

If you're someone who enjoys making things run smoothly, supporting people with confidence, and taking pride in getting things *right first time*, this is a brilliant opportunity to join a vital public service, supporting the smooth operation of Courts and Tribunals and helping progress important cases with care and accuracy.

What you'll be doing:

• Preparing papers, files and court/tribunal documents for hearings and meetings
• Producing standard letters, correspondence, minutes, notes and reports using guidelines
• Updating and creating records on an in-house computer system, including data input
• Managing day-to-day logistics such as post opening/dispatch and meeting room set-up
• Carrying out operational support such as checking files, helping with listing/rota management, and ensuring materials are up to date
• Handling face-to-face, written and telephone enquiries, including providing excellent customer service
• Supporting the daily Team Information Board (TIB) by ensuring meetings are relevant, timely and productive
• Processing casework accurately, including documentation relating to orders, claims, fines and fees
• Verifying documents and records against criteria, regulations and procedures
• Producing basic statistical analysis reports and processing financial information where required
• Communicating with the public, judiciary and other stakeholders professionally and respectfully

What you'll bring:

• Strong customer service skills, with a helpful, polite approach
• Excellent administrative ability-organised, methodical and accurate
• Confidence working with comprehensive guidelines and instructions
• Discretion and initiative to improve how things are done, within established systems and processes
• Basic calculation skills and the ability to interpret source information
• Solid IT confidence to support day-to-day record keeping

Additional information:

• Flexibility to work across other local office locations on an ad hoc basis may be required
• Opportunities to contribute to small projects and problem-solving using continuous improvement approaches

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.