Read more

Brook Street; Torquay; In loco; GBP 21.000 - 24.000; Tempo pieno

Descrizione del lavoro

Brook Street in Torquay is seeking a candidate who stays calm under pressure and communicates confidently to assist the public and stakeholders in access to justice. The role blends customer service, admin support and operational tasks to keep court services running smoothly.

You will handle hearings prep, data entry, diaries, and respond to inquiries with clear, reassuring information, while following procedures and maintaining data security.

Competenze

• Experience delivering high-quality customer service with empathy.
• Ability to signpost information clearly and accurately.
• Strong attention to data handling and administrative accuracy.

Mansioni

• Undertaking administrative tasks to prepare for, facilitate and complete hearing activity
• Supporting users and stakeholders via face-to-face engagement, telephone contact, and correspondence
• Using service scripts and knowledge articles to provide clear, consistent information
• Following complaints policies and procedures and updating systems
• Processing work to meet performance targets and maintain service standards
• Handling case files with data entry and secure information management
• Managing jury service tasks including selection, deferral, reassignment and attendance tracking
• Assisting with listing and scheduling, supporting urgent matters and listing policies
• Supporting enforcement procedures including financial assessments and reporting
• Contributing to health and safety operations including logs and governance under team guidance
• Identifying risks relating to buildings and informing the Senior Person on Site (SPoS) as required

Conoscenze

Customer service

Effective communication

Attention to detail

Compliance awareness

Data entry

Descrizione del lavoro

If you're calm under pressure, confident speaking with people and passionate about helping others access justice, our client has a fantastic opportunity in Torquay, this role combines customer service, administrative support and operational help to ensure court services run smoothly-especially when users need clarity and reassurance.

What you'll be doing:

• Undertaking administrative tasks to prepare for, facilitate and complete hearing activity


• Supporting users and stakeholders via face-to-face engagement, inbound/outbound telephone contact, and responding to correspondence in different formats


• Using service scripts and knowledge articles to signpost the right support and provide clear, consistent information-particularly for users with specific or complex needs


• Following complaints policies and procedures, providing timely responses to help prevent escalation, and updating systems when required


• Processing work in line with standard operating procedures to meet performance targets and maintain service standards


• Handling case files with accurate data entry and secure information management, complying with retention and data loss protocols


• Managing jury service tasks including selection, deferral, reassignment and attendance tracking, as well as processing related expenses and court fees


• Assisting with listing and scheduling, supporting urgent matters and adhering to listing policies


• Supporting enforcement procedures including financial assessments, fine collection support, and producing basic statistical and financial reports


• Contributing to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance


• Identifying risks relating to HMCTS buildings and informing the Senior Person on Site (SPoS) as required

What you'll bring:

• Strong customer service skills with the ability to provide clear, accurate information with empathy


• Confidence communicating with a wide range of people, including those with complex needs


• A careful, compliance-minded approach to data handling and administrative accuracy


• Ability to follow procedures and work to performance and service standards


• Clear, professional judgement-especially when responding quickly to reduce escalation

Additional information:

• You'll also support operational needs such as diary coordination and local administrative requirements, as part of the wider team.

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.