Rail Replacement Coordinator - East Midlands

Transport UK London Bus; East Midlands; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A regional transportation company is seeking a Rail Replacement Coordinator to manage services across the East Midlands network. The role demands a customer-focused approach especially during disruptions. Successful candidates will receive training for all safety critical duties and enjoy flexible working hours, making a competitive £14.06 per hour.

Benefits

Ultimate flexibility

Full training provided

Employee assistance programme

Travel opportunities within the region

Qualifications

• Customer-focused approach to service delivery.
• Ability to manage different situations during disruptions.
• Capability to carry out safety critical duties.

Responsibilities

• Ensure customer information during disruptions.
• Manage buses and trains on time.
• Assist with announcements and customer service.

Skills

Attention to detail

Decision-making skills

Systematic approach

Flexibility at short notice

Job description

Rail Replacement Coordinator - East Midlands

Application Deadline: 31 December 2025

Department: TUK Rail Replacement

Employment Type: Zero Hours

Location: Derby

Compensation: £14.06 / hour

Description

The core role will be working as a Rail Replacement Coordinator across East Midlands network, during times of disruption and pre‑planned work, we also have some requirement to assist our special events teams.

Key Responsibilities

We expect you to be customer focused in everything you do, so that we provide a fantastic experience for people travelling us. Even when things may not be running so smoothly, you need to ensure customers are kept informed throughout their journey.

Some duties may be of a safety critical nature and will require a safety critical medical. You will be trained to carry out all aspects of the role including managing different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue. You’ll receive classroom and depot based training to ensure you have all the knowledge and skills you need to help ensure our services smoothly and safely.

Skills, Knowledge and Expertise

• Great attention to detail
• Strong decision‑making skills
• A systematic approach to working
• Available to work flexibly and at short notice

Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.

Benefits

• Ultimate flexibility – pick and choose when you work, where you work.
• You will be fully trained to each component of the role you will be undertaken. Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
• Travel – You will have the ability to travel to different parts of the region/country depending on operational need
• Competitive salary, £14.06 per hour, and range of other benefits
• Access to our employee assistance programme