Radiology Receptionist – Flexible, Patient‑Focused Admin

Liverpool Heart and Chest Hospital NHS Foundation Trust; Liverpool; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Zusammenfassung

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking a Radiology Receptionist to warmly welcome patients into the Radiology Department, ensure efficient check‑in, and support the team with receptionist duties.

The role is Band 2, full‑time, 37.5 hours per week, fixed term for 12 months, with shift hours 08:30–17:00. You will maintain patient records, handle referrals and enquiries, protect confidentiality, and contribute to a patient‑centred environment.

Qualifikationen

• GCSE English or equivalent.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality.
• Experience in an NHS environment is desirable.

Aufgaben

• To be an ambassador for the Radiology Department by providing an efficient and professional reception service.
• To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.
• To deal with enquiries from staff, GP’s, various external agencies, members of the public and visitors to the service in person and over the telephone, referring appropriate queries to the relevant member of the Radiology Team when necessary.
• To communicate effectively with all members of staff and external agencies ensuring that a professional manner is always maintained.
• Providing information to the management team when requested and use initiative to escalated any issues as appropriate.
• Escalating issues to the Team Leader as appropriate
• Communicating with patients and patient relatives in a caring, sensitive and reassuring manner using tact and diplomacy both in person and over the telephone.
• To understand potential barriers to communication, e.g. language difficulties, disabilities, and modify style/method of communication appropriately.
• To elevate service issues of risks and concerns raised by services user to senior staff.
• Assist with photocopying duties as necessary and scanning documentation daily
• Always maintaining the confidentiality of patient information.
• Managing correspondence including post and emails.
• To participate and co-operate fully with personal development reviews and continuing education programmes, to maintain and improve standards of practice and facilitate personal development.
• To take responsibility for good housekeeping in the Reception and Waiting area, ensuring they are kept clean and tidy.

Kenntnisse

Communication skills

Interpersonal skills

NHS experience (desirable)

Ausbildung

GCSE English or equivalent

Tools

Microsoft Word

Jobbeschreibung

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking a Radiology Receptionist to warmly welcome patients into the Radiology Department, ensure efficient check‑in, and support the team with receptionist duties.

The role is Band 2, full‑time, 37.5 hours per week, fixed term for 12 months, with shift hours 08:30–17:00. You will maintain patient records, handle referrals and enquiries, protect confidentiality, and contribute to a patient‑centred environment.