Radiology Engagement & Operations Manager

DMC Healthcare; City Of London; On-site; GBP 32,000 - 38,000; Full time

Job summary

A healthcare service provider in London is seeking an Engagement Manager to oversee client relationships and operational efficiency. This full-time role requires strong experience in account management, great communication skills, and proficiency in Microsoft Office. Responsibilities include managing reporting workflows, enhancing service quality, and representing the organization to clients and operational teams. The role impacts patient care through effective service delivery and continuous improvement in operations.

Benefits

25 days of annual leave

NHS Staff Discount Scheme access

Career development opportunities

Inclusive culture across teams

Qualifications

• Proven experience in account management or service delivery.
• Ability to engage with clinical and operational stakeholders.
• Experience working with NHS clients and service-level agreements.

Responsibilities

• Act as day-to-day contact for clients and reporter network.
• Monitor service performance and ensure reporting turnaround times are met.
• Prepare and maintain client KPI reports.

Skills

Account management experience

Strong communication skills

Organizational skills

Problem-solving mindset

Proficiency with Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

PACS

Teleradiology platforms

Job description

A healthcare service provider in London is seeking an Engagement Manager to oversee client relationships and operational efficiency. This full-time role requires strong experience in account management, great communication skills, and proficiency in Microsoft Office. Responsibilities include managing reporting workflows, enhancing service quality, and representing the organization to clients and operational teams. The role impacts patient care through effective service delivery and continuous improvement in operations.