Radiology Admin Assistant / Receptionist

NHS; Tees Valley; On-site; GBP 25,000; Part time

Job summary

A regional healthcare provider in Tees Valley is seeking a part-time Receptionist/Admin Assistant for its Radiology department. The role involves greeting patients, scheduling appointments, and providing administrative support. The ideal candidate will have strong communication skills, IT knowledge, and the ability to work in a fast-paced environment. A minimum of 3 GCSEs or equivalent qualification is required, and experience in a similar role is desirable. Competitive salary of £24,465 per year pro rata offered.

Qualifications

• Previous experience dealing with the general public.
• Ability to prioritize workload in a busy department.
• Friendly and approachable demeanor.

Responsibilities

• Greet patients and visitors at reception.
• Book Radiology appointments efficiently.
• Communicate with patients and staff regularly.
• Enter details on the Radiology Information System accurately.

Skills

Customer service orientation

Organizational skills

Communication skills

IT knowledge

Education

Minimum of 3 GCSE's or equivalent at Grade C or above

NVQ Level 2 in Administration (or working towards)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job summary

County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success.

Radiology is a busy department providing X‑Ray, CT, MRI, Fluoroscopy and Ultrasound services. We provide diagnostic services to our hospital sites using both specific Radiology IT packages alongside Trustwide systems to provide integrated care.

We have an exciting opportunity for an enthusiastic, experienced Receptionist/Admin Assistant to join our friendly team based within Radiology at UHND.

The successful candidate should provide consistent outstanding care and exemplary service to our patients and visitors, arrange appointments and liaise with all involved in the Imaging process to ensure the best service for our patients.

The successful candidate will need excellent communication, organisational and investigative skills and have a flexible approach to tasks with experience working in a busy office environment.

Main duties of the job

• Front of house reception cover
• Booking Radiology appointments
• Communicating with patients and staff
• Undertaking IT system based work
• Linking in with patient transport services
• General administrative duties

Job responsibilities

• Greeting patients and visitors attending the department
• Accurately entering details onto the Radiology Information System
• Handling queries, liaising with other departments and colleagues when necessary
• Liaising regularly with secondary care staff, GP surgeries etc.
• Providing a fast and responsive appointments service to patients
• Receiving and handling information regarding referrals to the service, within set timescales
• Providing general admin support to the Radiology department as a whole
• Ensuring waiting time targets are met (including 2 week referrals)
• Sending and receiving images via Radiology IT systems

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre‑employment checks.

We provide hospital services from two acute sites – Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester‑le‑Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under‑represented.

Details

Date posted: 19 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part‑time

Reference number

C9439-2526-1231

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Person Specification

Special Skills & Knowledge (Essential)

• Friendly, approachable and committed to providing quality patient care.
• Ability to prioritise workload and work under pressure in a busy department.
• Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
• Flexible approach to work and adaptable to change
• Good IT knowledge including Word, Excel and Outlook
• Ability to work as a member of a team

Special Skills & Knowledge (Desirable)

• Knowledge of NHS procedures
• Knowledge of Radiology systems
• Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality.

Experience (Essential)

• Experience dealing with the general public and the ability to solve problems.

Experience (Desirable)

• Previous experience working within the NHS and/or a Radiology Department.

Qualifications (Essential)

• Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English, or, equivalent experience suitable for role.

Qualifications (Desirable)

• NVQ Level 2 or equivalent in Administration (or working towards)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer’s website

https://www.cddft.nhs.uk/