Radiology Admin Assistant

Epsom and St Helier University Hospitals; Epsom and Ewell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned healthcare provider in Epsom is seeking a clerical team member for their Radiology department. This position focuses on appointment bookings, reception duties, and delivering high-quality customer care. Candidates should possess excellent communication skills and proficiency in IT. The role involves both telephone and in-person interactions with patients, emphasizing teamwork and a proactive attitude. Full-time hours, Monday to Friday, with flexibility to attend different sites are required.

Qualifications

• Excellent communication skills.
• Proficiency in IT and keyboard skills.
• Experience with appointment booking and reception duties preferable.

Responsibilities

• Make appointment bookings for radiology services.
• Perform general reception duties as required.
• Deal with patient enquiries via telephone and in person.
• Ensure all patients receive high-quality customer care.
• Maintain professional communication with staff and patients.
• Provide support to the Radiology Diagnostic Booking Centre.

Job description

To be part of the clerical team in Radiology, you will handle appointment bookings, general reception duties, and patient interactions primarily by telephone and occasionally in person. The role focuses on delivering the highest level of customer care and maintaining professional interactions with staff and patients.

Responsibilities

• Make appointment bookings for radiology services.
• Perform general reception duties as required.
• Deal with patient enquiries via telephone and in person.
• Ensure all patients receive high‑quality customer care.
• Maintain professional communication with staff and patients.
• Provide support to the Radiology Diagnostic Booking Centre at Epsom Hospital and attend St Helier site as needed.
• Work full‑time Monday‑Friday.

Qualifications

• Excellent communication skills.
• Proficiency in IT and keyboard skills.
• Experience with appointment booking and reception duties preferable (full training will be provided).
• Self‑motivated, hardworking, and eager to learn.
• Ability to work collaboratively in a large team.

Work Environment

The position is based at the Epsom Hospital Radiology Diagnostic Booking Centre, with occasional flexibility to attend St Helier as required. The role is part of the Radiology department within the St George’s, Epsom and St Helier University Hospitals and Health Group.

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. The group comprises St George’s Hospital, one of 11 major trauma centres in the UK, St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children, and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). The two Trusts became a hospital group in 2021 while remaining separate, enabling closer collaboration on research, education, and training for a workforce of 17,000‑strong.