R_314878 Head of Construction Claims

MARSH LLC.; City of Westminster; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global insurance broker in London is seeking a Claims Manager to lead a team of experienced advocates, oversee complex claims, and enhance client relationships. The ideal candidate has strong leadership and negotiation skills, and a deep understanding of construction insurance. This hybrid role requires in-office collaboration at least three days a week.

Benefits

Professional development opportunities

Vibrant and inclusive culture

Career growth opportunities

Qualifications

• Experience handling complex claims in the construction sector.
• Strong understanding of P&L management and budgetary control.
• Knowledge of construction insurance including property, engineering, casualty, and PI.

Responsibilities

• Lead a team of Claims Advocates and provide strategic direction.
• Manage proactive claim management and design settlement strategies.
• Support Client Executives in retaining and acquiring clients.

Skills

Leadership skills

Negotiation skills

Interpersonal skills

Problem-solving skills

Job description

We are seeking a talented individual to join our Construction team at Marsh. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office. The Marsh Specialty Construction and Surety Practice is the London market's largest specialty broker servicing all aspects of the construction, engineering and infrastructure sector. Our client base includes the world's leading construction and engineering companies as well as Infrastructure Investment funds who are looking to expand or improve their portfolio of operational assets. Clients are Tier 1 contractors, developers and project owners. This role reports to the Practice CEO and works closely with the Head of Specialty Claims. The wider Construction team has 175 colleagues located in 5 UK locations and manages every aspect of our clients' insurance and risk management needs.

Responsibilities

• Lead a strong and knowledgeable team of 20 experienced Claims Advocates; provide leadership and strategic direction.
• Assist clients, other claims professionals and placing colleagues throughout the organisation.
• Hands-on proactive claim management, problem solving and design of settlement strategies to achieve optimal claim solutions in the most challenging coverage situations.
• Manage and develop Claims Advocates at various levels of experience and in multiple locations.
• Support Client Executives in retaining existing clients by delivering first-class claims service and contribute to winning new clients by participating in client pitches and articulating our claims proposition as a market differentiator.
• Represent the UK Construction Practice on various claims committees across Marsh Specialty.
• Leadership skills and experience including strategic vision.
• Experience handling complex and contentious claims in this sector.
• Knowledge of construction insurance including property, engineering, casualty and PI.
• Existing relationships with major market Insurers and knowledge of their products.

What makes you stand out

• Understanding and knowledge of P&L management and budgetary control.
• Strong interpersonal and communication skills.
• Excellent negotiation skills and ability to develop claim strategies.
• Professional development opportunities, interesting work and supportive leaders to help you be your best.
• A vibrant and inclusive culture with colleagues to create new solutions and have impact for colleagues, clients and communities.
• Career opportunities, as well as benefits and rewards to enhance well-being.

About Marsh / Company information

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We are an equal opportunities employer and are committed to providing reasonable adjustments in accordance with applicable law. If you have a disability that may require reasonable adjustments, please contact us at [e-mail]. Marsh McLennan supports hybrid work, including remote work and in-office collaboration. All colleagues are expected to be in their local office or onsite with clients at least three days per week, with at least one anchor day where full teams are together in person.