Quality Officer

City and County Healthcare Group Ltd; Peterlee; On-site; GBP 125,000 - 150,000; Full time

Job summary

A large care provider is looking for a compassionate Quality Officer in Peterlee, County Durham. This role involves supporting high-quality care services and working closely with care professionals. Responsibilities include risk assessments, planning care worker rotas, and ensuring compliance with standards. The ideal candidate will have relevant experience, patience, and a willingness to engage in training. The position offers flexible working hours, paid training, and various benefits including enhanced leave and well-being programs.

Benefits

Enhanced maternity and adoption pay

Enhanced paternity pay

Death in Service Payment

Well-being Platform benefits

28 days annual leave

Cycle to work scheme

Referral scheme

Blue Light Card eligibility

Flexible hours

Paid training

Self-development opportunities

Access to in-house app

Qualifications

• Experience carrying out risk and needs assessments in various settings.
• Partnership with service users and health care professionals for care support.
• Sincere interest in working with specific client groups.
• Successfully passed DBS screening.
• Patience, compassion, and a positive attitude required.

Responsibilities

• Support planning of effective care worker rotas.
• Carry out regular reviews of individual services.
• Participate in multi-disciplinary reviews of service users’ needs.
• Shadow new care workers to ensure competence.
• Conduct on-site observation of care worker practices.

Skills

Experience in risk and needs assessments

Working in partnership with service users

Interest in working with specific client groups

Patience and compassion

Eagerness to engage in training

Display initiative and autonomy

Job description

At CCH Group (Human Support Group), we’re more than a care provider – we’re a passionate community dedicated to driving the sector to new heights with a history of doing so. Founded in 2009, we’ve grown into the nation’s largest care company, with over 260 locations and 14,000 care professionals delivering 1.5 million hours of care each month across the UK.

Job Description

Location: Peterlee, County Durham

Shifts:30 Hours Monday to Friday (You must have a Full UK Driving Licence & access to your own vehicle for this role)

Human Support Group (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of Peterlee, County Durham.

As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals.

As an integral member of Human Support Group (CCH Group), you’ll play a vital role in enhancing the well‑being and quality of life of each individual under your care.

Your responsibilities will include:

• Planning –Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker
• Reviews–Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments
• Participate–Participate as required in multi-disciplinary review of service users’ needs.
• Shadow -Shadow new care workers in the field to ensure their competence
• Observation–Carry out the on‑site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.

The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office‑based administrative work.

If you’re ready to embark on a rewarding journey where every interaction counts, join us in creating a warm and supportive environment with our clients.

Qualifications

What you’ll bring to the team?

• Experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user’s home or, where required, in other settings such as hospitals or residential/nursing homes.
• Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
• Demonstrates a sincere interest in working with our specific client group.
• Successfully passed DBS screening.
• Patience, compassion & a positive attitude at all times.
• Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge.
• Display initiative and autonomy.

Additional Information

What is in it for you?

• Enhanced occupationalmaternity and adoption pay
• Enhanced occupationalpaternity pay entitlement
• Death in Service Payment
• Benefits andWell‑being Platform
• 28 days annual leave(pro rata)
• Cycle to work scheme
• Refer a friend scheme– earn £300 per referral!
• Blue Light Cardeligibility – exclusive staff discounts at big brands for you
• Flexible hours, part and full time available
• Local work and paid mileage
• Paid training– online and face to face
• Self‑development– progression opportunities
• Access to ourin‑house app
• Work for thelargest care companyin the UK!
• No experience necessary
• Book an interview at atime and date to suit you!