Overview
We are recruiting a Quality Manager for a successful and growing engineering firm based in Wednesbury specialising in supplying high-quality parts to a wide range of industries. With strong customer relationships and a commitment to continuous improvement, we're proud of our reputation for reliability and innovation.
Responsibilities
- Ensure all staff follow quality procedures and standards.
- Maintain our ISO 9000:2015 system and prepare for audits.
- Lead staff training on quality processes and track progress.
- Manage customer concerns with timely 8D responses and corrective actions.
- Prepare and maintain PPAPs (including FMEA, Gauge R&R).
- Produce monthly quality reports covering complaints, downtime, and cost of quality.
- Escalate customer complaints promptly to directors.
- Support inspection and approval of processed parts.
Qualifications & Skills
- Previous experience in a quality management role within engineering or manufacturing.
- Strong knowledge of ISO 9000:2015 standards and audit preparation.
- Hands-on experience with PPAP, FMEA, and Gauge R&R.
- Confident with 8D problem-solving and root cause analysis.
- Excellent communication and leadership skills to develop and train staff.
- Highly organised, detail-focused, and proactive in preventing issues.
Benefits
- Competitive salary (based on experience).
- Opportunity to lead quality for a growing and ambitious business.
- Supportive team environment where your input is valued.
- Career growth and development opportunities.