Quality Improvement Care Coordinator (Administration Role)

NHS; St Leonards; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare provider in St Leonards is seeking a Quality Improvement Care Coordinator for a full-time administrative role. This position focuses on enhancing practice systems to improve patient care. Key responsibilities include managing patient recall and data analysis while working collaboratively. Ideal candidates will have strong organizational and data management skills, with proficiency in EMIS Web and Excel. A minimum of GCSEs including English is required. The role offers a salary between £24,441.96 and £27,961.61 annually.

Benefits

Access to Employee Assistance Programme

Access to NHS pension

Five weeks annual leave plus bank holiday

Qualifications

• Experience of working in a busy office environment.
• Familiarity with EMIS Web or similar clinical software.
• Prior experience working in primary care or with clinical systems.

Responsibilities

• Support management of long-term conditions through accurate data handling.
• Use EMIS Web to run searches and maintain coding quality.
• Support patient recall activities by SMS or telephone.

Skills

Good organisational skills

Ability to manage multiple tasks

Confidence using Excel

Teamwork

Education

Minimum requirement of GCSEs A-D including a C in English or equivalent

Tools

EMIS Web

Excel

Job description

Quality Improvement Care Coordinator (Administration Role)

Do you thrive in a team environment while working in an administrative role?

Do you enjoy analysing tasks and solving problems with a deeper perspective?

Are you skilled at tailoring your communication style and finding ways to engage with others?

Want to be part of a rapidly growing organisation?

Thrive in a busy and challenging working environment?

If this sounds like you, then we would love to hear from you!

Hastings & Rother Healthcare are currently looking for a full-time Quality & Improvement Care Coordinator to join our dynamic and evolving organisation. Previous experience of working in a busy general practice environment is preferred.

• Access to Employee Assistance Programme
• Access to the NHS pension
• Five weeks annual leave plus bank holiday

Main duties of the job

As an important member of the Quality ImprovementTeam (QIT) administrative team, your main job will be to improve our practice systems to provide better patient care and outcomes. The team works on important areas like Diabetes reviews, Cervical Screening, Child immunisations, Learning Disability reviews, and Hypertension management, among others.

In your role, you will lead specific recall efforts, manage patient recall administration, and analyse patient data to enhance our recall systems. We often work together to review and update procedures that aim to improve efficiency and ensure patients receive timely follow-ups. This teamwork will be vital in boosting our overall patient care and operational effectiveness.

Furthermore, as part of the Quality ImprovementAdmin team, you will help develop strategies to maximize practice income while maintaining high standards of care. Your contributions will help ensure that these improvements benefit both the practice's success and the well‑being of our patients.

About us

Hastings &Rother Healthcare consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards.

We have a highlyskilled clinical team working across the sites, which include; experienced GPs,Practice Nurses, HCAs, Nurse Practitioners, Clinical Pharmacists, ParamedicPractitioners, a Mental Health Nurse and Physiotherapists.

We reserve the right to close this advertisement early if we receive a high volume of applications.

Interview date Thursday 22nd January 2025

HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress.

Job responsibilities

This is a focused role supporting the management of long-term conditionsand other priority clinical areas through accurate data handling, patient identification, and recall processes.

The post holder will use EMIS Web (training provided) and Excel to run searches, maintain coding quality, and support reporting for QOF, Enhanced Services, and clinical audits.

A key part of the role will involve supporting patient recall activity, usually by SMS or telephone. The role will suit someone comfortable with IT, confident with data, and able to learn and apply EMIS-based searches and reporting tools in a structured way and the use of Excel to produce recall spreadsheets for detailed and targeted recall.

Please see attached document for full job description.

Person Specification

Qualifications

• Minimum requirement of GCSEs A-D including a C in English or equivalent

Experience

• Experience of working in a busy office environment
• Confident using spreadsheets (e.g. Excel) for managing patient lists and analysing data.
• Experience in working as a member of a team
• Willingness and aptitude to learn how to run structured clinical searches and reports in EMIS Web.
• Familiarity with EMIS Web or similar clinical software
• Experience producing data reports or supporting audits
• Prior experience working in primary care or with clinical systems

Knowledge and Skills

• Knowledge of general office procedures
• Good organisational skills
• Understand and have a commitment to the principles of equal opportunity and diversity
• Manage and prioritise multiple tasks
• Be able to work under pressure and have clear systems/strategies in order to prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,441.96 to £27,961.61 a yearHRH ordinarily appoint at the bottom of the bracket