Quality Facilitator

Polypipe; Doncaster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading building products company in Doncaster is seeking a Quality Assurance Administrator for a maternity cover. The role involves managing the product complaints system, providing administrative support for the QA department, and ensuring compliance with health and safety standards. Candidates should be self-motivated, reliable, and have a strong understanding of product specifications. This position offers benefits including a contributory pension scheme, life assurance, and various health initiatives.

Benefits

Contributory pension scheme - matched up to 8%

Life assurance

Enhanced Maternity & Paternity pay

Cycle to work scheme

Free flu vouchers

Staff discount on all products

Free on-site parking

Qualifications

• Knowledge of health and safety regulations and environmental standards.
• Understanding internal and external product specifications.
• Strong communication skills across all levels.

Responsibilities

• Manage the product complaints system and provide QA administrative support.
• Document, investigate, and report product complaints.
• Generate technical reports and complaint reviews.

Skills

Knowledge of H&S and Environmental requirements

Knowledge and understanding of Product Specifications

Self-motivated decision-making

Reliability and trustworthiness

Ability to communicate at all levels

Job description

Closing Date For Application

Thursday 12/02/2026

Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.

Role Overview

To own and manage the product complaints system and provide administrative support to the quality assurance department.

This is a Maternity Cover of up to 12 Months fix term contract.

Key Responsibilities

• To provide a primary point of contact for the sales team.
• Manage the complaints database responsible for the documenting, investigation, reporting and communication of complaints and relevant information.
• Work with the wider QA team to inspect & test returned items.
• Generate technical reports. Work with the QA team to investigate and root cause product quality issues (8D etc).
• Generate weekly complaint reviews for management.
• Control of time sheets and HR requests.
• General office duties including booking staff holidays, arranging training with L&D and communicating team briefs.
• Input and review of QA inspection data.
• Filing and control of inspection documents.
• Updating QA documentation upon request, including SSW, RA, internal specifications etc.
• Populate the HSE folders with requested information and documents.
• Contractors / engineers permits to work.
• Recording and circulating meeting minutes.
• Collection and recording of internal product nonconformance reports.
• Ensure all activities are carried out whilst complying with all measures introduced by the company with respect to Health, Safety and Environment.
• In particular to comply with all procedures, safe working methods and practices and agreed rules to protect you from health and safety as well as others that may be affected by your actions, or omissions.
• To fully support the Health and Safety and Environment Policy, as laid down in the Company procedures.
• To comply with the policies and procedures as laid out in the Polypipe Drivers handbook.
• To comply with the policies and procedures as laid out in the Substance Misuse Policy.

Skills & Requirements

• Knowledge of H&S and Environmental requirements.
• Knowledge and understanding of Product Specifications (internal & external).
• Be self motivated and have the ability to make decisions on own initiative.
• Be reliable and trustworthy.
• Ability to communicate at all levels.
• Be fully aware of the company rules and procedures as laid down in the company employee handbook.
• Actively promote a positive image of the company at all times.

Workings Hours & Benefits

• Contributory pension scheme - matched up to 8%
• Life assurance
• Enhanced Maternity & Paternity pay
• Save as you earn Sharesave Scheme
• Cycle to work scheme
• Free flu vouchers
• Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services.
• Staff discount on all Genuit Group products
• Free on-site parking

Here at the Genuit Group we recognise and develop the contribution our people make to the Groups success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.