Quality Compliance Officer

Lifeways; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care support organization in the UK is seeking a Quality Compliance Officer to enhance regulatory and compliance standards. The role involves monitoring performance, ensuring compliance, and fostering positive engagement with stakeholders. Ideal candidates will have a strong understanding of regulatory standards, excellent organizational skills, and experience in compliance. Join us to make a tangible difference in delivering high-quality care across the UK.

Qualifications

• Strong understanding of regulatory standards and legislation within the social care sector.
• Excellent administrative and organisational skills with the ability to prioritise effectively.
• Exceptional communication, interpersonal and report writing skills.
• Competence in Microsoft Office and using data for reporting.
• High attention to detail and ability to work autonomously.

Responsibilities

• Support in producing reports and dashboards to track quality performance.
• Monitor regulatory applications, ensuring submissions are of high quality.
• Oversee key inboxes and the whistleblowing hotline.
• Maintain and input data for compliance reporting.
• Provide expert advice on regulation and governance frameworks.
• Lead periodic reviews of the organisation's governance framework.

Skills

Regulatory standards understanding

Administrative skills

Communication skills

Interpersonal skills

Attention to detail

Data reporting

Education

NVQ in Business Administration or equivalent

Tools

Microsoft Office (Word, Excel, Publisher)

Job description

About Lifeways

At Lifeways, our mission is simple - to help people live ordinary, independent, and fulfilling lives. We are one of the UK's leading providers of support for adults with diverse and complex needs. Our Quality, Regulation and Governance function ensures that every person we support receives safe, high-quality, person-centred care.

About the Role

We are looking for a Quality Compliance Officer to join our Quality team. This pivotal role supports the organisation in meeting its regulatory, legislative, and organisational obligations across England, Scotland, and Wales.

You’ll work alongside our operational and governance teams to monitor performance, ensure compliance, and build positive engagement with internal and external stakeholders - from regulators to the people we support.

Key Responsibilities

Monitoring and Driving Performance

• Support in producing reports and dashboards to track quality performance.
• Monitor regulatory applications, ensuring submissions are of high quality.
• Oversee key inboxes (Nominated Individual, Quality Alerts, Driving Quality) and the whistleblowing hotline, taking appropriate action when required.

Regulatory Compliance

• Maintain and input data to ensure up-to-date compliance reporting.
• Provide expert advice on regulation, legislation, and governance frameworks.
• Support regulatory applications, notifications, and correspondence for England, Scotland, and Wales.
• Lead periodic reviews of the organisation's governance framework in line with strategy and regulation.

Positive Engagement

• Build and maintain strong relationships with regulators, commissioners, and other external partners.
• Listen and respond to feedback from the people we support, their families, and stakeholders.
• Collaborate closely with operational colleagues to ensure best practice and continuous improvement.

What You’ll Bring

Essential

• Strong understanding of regulatory standards and legislation within the social care sector.
• Excellent administrative and organisational skills with the ability to prioritise effectively.
• Exceptional communication, interpersonal and report writing skills.
• Competence in Microsoft Office (Word, Excel, Publisher) and using data for reporting.
• High attention to detail and ability to work autonomously in a fast-paced environment.

Desirable

• Experience in a regulatory or compliance role within health or social care.
• NVQ in Business Administration or equivalent qualification.
• Experience in analysing, interpreting and reporting management information.

Your Competencies

• A role model for Lifeways' values and culture.
• Resilient, proactive, and adaptable to change.
• Effective communicator with excellent relationship‑building skills.
• Self‑motivated, organised, and detail‑oriented.
• Committed to continuous improvement and professional development.

Why Join Us?

At Lifeways, you'll be part of a team that makes a real difference every day. You'll enjoy a supportive and collaborative culture, professional growth opportunities, and the chance to influence how quality and compliance shape better outcomes for people across the UK.

Ready to make a difference?

Apply now to join Lifeways as our next Quality Compliance Officer and help us deliver safe, high-quality, person‑centred care across our services.