Quality Coach - Vehicle Testing Excellence | Flexible Work

Government Recruitment Service; Exeter; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Employer pension contribution (28.97%)

25 days annual leave + 8 bank holidays

Job summary

Government Recruitment Service is seeking a Technical Quality Coach - Commercial to help maintain high standards in the DVSA's Commercial Vehicle Testing scheme. You will work within the Vehicle Services Quality Centre of Excellence, delivering QA checks, coaching staff, and supporting assessment activities across national sites.

The role involves analysing data, driving improvements, and providing technical guidance to ATFs and testing colleagues.

Qualifications

• Experience in quality assurance or coaching preferred.
• Knowledge of DVSA standards is desirable.
• Good communication and stakeholder management skills.

Responsibilities

• Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards and operating instructions.
• Provide coaching, mentoring and technical support to improve testing quality and consistency.
• Analyse quality and performance data to identify trends and opportunities for improvement.
• Support appeals, complaints investigations, technical inspections and site suitability activities.
• Assist in authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs).
• Contribute to continuous improvement and service excellence within the Quality Centre of Excellence.

Job description

Government Recruitment Service is seeking a Technical Quality Coach - Commercial to help maintain high standards in the DVSA's Commercial Vehicle Testing scheme. You will work within the Vehicle Services Quality Centre of Excellence, delivering QA checks, coaching staff, and supporting assessment activities across national sites.

The role involves analysing data, driving improvements, and providing technical guidance to ATFs and testing colleagues.