Quality Assurance Coach – Vehicle Testing Excellence

Government Recruitment Service; Bexleyheath; Vor Ort; GBP 29.000 - 35.000; Vollzeit

Benefits dieser Stelle

Pension scheme (Civil Service Pension)

25 days annual leave

8 bank holidays

Flexible working

Zusammenfassung

Government Recruitment Service in the United Kingdom is seeking a Technical Quality Coach - Commercial to join the DVSA Vehicle Services Quality Centre of Excellence. You will deliver quality assurance across the Commercial Vehicle Testing scheme, provide coaching and technical support, and help uphold DVSA standards across a national operation.

The role offers a competitive salary, full-time hours, and is based in Bexley.

Qualifikationen

• Coaching and mentoring across teams.
• Deliver quality assurance checks and guidance.
• Analyse quality and performance data to identify trends.

Aufgaben

• Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards, policies and operating instructions.
• Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
• Analyse quality and performance data to identify trends, risks and opportunities for improvement.
• Support appeals, complaints investigations, technical inspections and site suitability activities.
• Support the authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs), providing technical assurance and recommendations to support service delivery.
• Contribute to the Quality Centre of Excellence by promoting continuous improvement and service excellence.

Kenntnisse

Coaching

Mentoring

Quality assurance

Data analysis

Stakeholder engagement

Customer service

Jobbeschreibung

Government Recruitment Service in the United Kingdom is seeking a Technical Quality Coach - Commercial to join the DVSA Vehicle Services Quality Centre of Excellence. You will deliver quality assurance across the Commercial Vehicle Testing scheme, provide coaching and technical support, and help uphold DVSA standards across a national operation.

The role offers a competitive salary, full-time hours, and is based in Bexley.