Vehicle Testing Quality Coach – QA & Coaching

Government Recruitment Service; Birmingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Civil Service Pension 28.97%

25 days annual leave + 8 bank holidays

Job summary

Government Recruitment Service in Birmingham is seeking a Technical Quality Coach - Commercial to uphold high standards in vehicle testing and compliance. You will deliver QA checks across the DVSA Commercial Vehicle Testing scheme, provide coaching to improve quality and maintain consistent service delivery for a national operation.

Join a team within the Vehicle Services Quality Centre of Excellence, collaborating with ATFs, vehicle presenters, and testing colleagues to ensure fair, accurate

Responsibilities

• Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards, policies and operating instructions.
• Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
• Analyse quality and performance data to identify trends, risks and opportunities for improvement.
• Support appeals, complaints investigations, technical inspections and site suitability activities.
• Support the authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs), providing technical assurance and recommendations to support service delivery.
• Contribute to the Quality Centre of Excellence by promoting continuous improvement and service excellence.

Job description

Government Recruitment Service in Birmingham is seeking a Technical Quality Coach - Commercial to uphold high standards in vehicle testing and compliance. You will deliver QA checks across the DVSA Commercial Vehicle Testing scheme, provide coaching to improve quality and maintain consistent service delivery for a national operation.

Join a team within the Vehicle Services Quality Centre of Excellence, collaborating with ATFs, vehicle presenters, and testing colleagues to ensure fair, accurate