Vehicle Testing Quality Coach & QA Advocate

Government Recruitment Service; Hull and East Yorkshire; Presencial; GBP 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employer pension contribution of 28.97

25 days annual leave (+ 8 bank/public)

Flexible working options

Descripción de la vacante

Government Recruitment Service, on behalf of the Driver and Vehicle Standards Agency (DVSA), seeks a Technical Quality Coach - Commercial in Hull. You will deliver quality assurance across the Commercial Vehicle Testing scheme, coach staff, analyse data, and support ATFs to ensure compliant testing and high-quality service delivery.

Join a team dedicated to continuous improvement and customer-focused outcomes, with civil service values and flexible working options.

Formación

• Responsibilities include delivering quality assurance checks across the Commercial Vehicle Testing scheme to ensure DVSA standards, policies and operating instructions.
• Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
• Analyze quality and performance data to identify trends, risks and opportunities for improvement.
• Support appeals, complaints investigations, technical inspections and site suitability activities.
• Assist with authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs), offering technical assurance and recommendations.

Responsabilidades

• Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards, policies and operating instructions.
• Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
• Analyse quality and performance data to identify trends, risks and opportunities for improvement.
• Support appeals, complaints investigations, technical inspections and site suitability activities.
• Support the authorisation, review and ongoing suitability of ATFs, providing technical assurance and recommendations.
• Promote continuous improvement and service excellence within the Quality Centre of Excellence.

Descripción del empleo

Government Recruitment Service, on behalf of the Driver and Vehicle Standards Agency (DVSA), seeks a Technical Quality Coach - Commercial in Hull. You will deliver quality assurance across the Commercial Vehicle Testing scheme, coach staff, analyse data, and support ATFs to ensure compliant testing and high-quality service delivery.

Join a team dedicated to continuous improvement and customer-focused outcomes, with civil service values and flexible working options.