Quality Assurance Specialist - Hybrid & B2B Focus

Ecotricity Jobs; Stroud; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading green energy company based in Stroud seeks a detail-oriented Quality Administrator. This role is crucial for assessing B2B interactions and improving performance across teams. Responsibilities include evaluating compliance, conducting quality checks, and supporting ongoing improvements. The ideal candidate has strong analytical skills, experience in customer service, and a passion for sustainability. The company offers a hybrid work environment and a comprehensive benefits package including healthcare and generous holiday leave.

Benefits

Healthcare plan

Life assurance

Generous pension contribution

Volunteering Day

Company discounts

25 days holiday

Cycle to work scheme

Qualifications

• Experience in customer service.
• Understanding of the energy industry is desirable.
• Strong computer literacy.

Responsibilities

• Evaluate agent and process performance against standards.
• Complete targeted quality checks across teams.
• Support team leaders with feedback.
• Develop quality assurance standards.
• Monitor customer service interactions for compliance.
• Analyze service data to identify trends.

Skills

Exceptional attention to detail

Strong grasp of customer service principles

Clear communication

Analytical mindset

Multitasking ability

Comfortable with CRM systems

Tools

Microsoft Office

Job description

A leading green energy company based in Stroud seeks a detail-oriented Quality Administrator. This role is crucial for assessing B2B interactions and improving performance across teams. Responsibilities include evaluating compliance, conducting quality checks, and supporting ongoing improvements. The ideal candidate has strong analytical skills, experience in customer service, and a passion for sustainability. The company offers a hybrid work environment and a comprehensive benefits package including healthcare and generous holiday leave.