Quality and Practice Lead

Mental Health Matters; England; On-site; GBP 38,000 - 43,000; Full time

Job summary

A mental health charity in the UK seeks an experienced Quality and Practice Lead to enhance the quality of mental health services. The role involves professional leadership, quality assurance, and service improvement initiatives. Candidates should possess strong leadership and analytical skills, alongside a degree-level education. This is a full-time role with a salary range of £38,397 - £42,723.

Benefits

Competitive salaries with annual pay review

25 days annual leave plus bank holidays

Enhanced occupational sick pay

Access to enhanced pension scheme

Family friendly and flexible working arrangements

Access to wellbeing resources

Life insurance and free will writing service

Employee discounts

Tailored induction programme

Qualifications

• Demonstrable experience in related areas.
• Proven track record in mental health or quality improvement.

Responsibilities

• Provide professional leadership and coaching across services.
• Lead quality assurance and service improvement initiatives.
• Facilitate reflective supervision and communities of practice.
• Drive co-production and data-led decision-making.
• Support service model alignment with best practice.

Skills

Leadership

Quality Assurance

Co-production

Reflective Practice

Analytical Skills

Education

Educated to Degree level or equivalent

Job description

Overview

We are seeking an experienced and compassionate Quality and Practice Lead to support our work to continuously improve the quality, safety, and efficacy of mental health services within Mental Health Matters (MHM). Providing practice leadership, this role will ensure that practices and decision making meet high standards of support, compliance, and satisfaction; working closely with our operational managers and National Clinical Lead.

Main duties

Quality Assurance and Improvement

• Provide professional leadership and coaching to colleagues delivering mental health support services
• Support the peer reviewing of MHM's Quality Self-Assessment Process, including delivering action plans to drive continuous improvement of operating models, standard operating procedures and practice
• Chair reflective group supervision sessions with teams to support practice improvement and outcomes for people accessing services, in line with MHM values
• Develop and lead a programme to establish communities of practice to share best practice and capture evidence of impact
• Support the implementation of our co-production strategy to ensure its objectives are delivered at individual, service, organisation, and system levels

About us

MHM is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We work across England, from Northumberland to Plymouth, with a values-rich environment that supports and develops our workforce.

Job responsibilities

Location: Flexible (with travel) | Salary: £38,397 - £42,723 | Contract: Full-time, 12-month Fixed Term

Working alongside operational leaders and our National Clinical Lead, you will support operational quality assurance, reflective practice, co-production, and service improvement. This is a pivotal role where your expertise will shape practice, enhance outcomes, and ensure our services meet the highest standards.

Key Responsibilities

• Provide professional leadership and coaching across services
• Lead quality assurance and service improvement initiatives and projects
• Facilitate reflective supervision and communities of practice
• Drive co-production, data-led decision-making, and impact measurement
• Support service model alignment with best practice and national guidance
• Collaborate with internal and external stakeholders to embed continuous improvement

About You: A deep understanding of mental health systems and best practice; experience in quality assurance, reflective practice, and co-production; excellent leadership, analytical, and communication skills; commitment to person-centered, evidence-based care.

If you're passionate about transforming mental health support and making a tangible difference, we'd love to hear from you.

Benefits

• Competitive salaries, with an annual pay review process
• 25 days annual leave, increasing with length of service, plus bank holidays
• Enhanced occupational sick pay
• Access to our enhanced auto-enrollment workplace pension scheme
• Family friendly and flexible working arrangements to support a good work-life balance
• Access to wellbeing resources and Employee Assistance Programme
• Life insurance and free will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good and employee recognition schemes
• A tailored induction programme and bespoke Personal Development and Career Pathways

How to apply

We operate Safer Recruitment processes. Please apply via our online application form and ensure you answer all mandatory questions, attaching your personal statement showing how you meet the person specification criteria. This can be uploaded as part of your supporting documents. We are an equal opportunities employer and value diversity.

If you have questions or would like to discuss the vacancy informally before applying, please contact Louise Carrington.

Person Specification

Qualifications

• Educated to Degree level or equivalent
• Demonstrable experience in related areas

Experience

• Proven track record in mental health or quality improvement, with a strong understanding of mental health services and standards
• Proven track record in quality assurance, risk management, and practice oversight, preferably in a mental health or healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions Order) and will require a submission for Disclosure to the DBS to check for any previous criminal convictions.