Qlaims Adjuster

Qlaims Limited; Glasgow; Remote; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing innovative loss adjusting firm is seeking an experienced Qlaims Adjuster, Head of Region - South to manage a portfolio of commercial and domestic claims. This home-based role requires looking after client experience while inspiring third-party adjusters in your region. You must hold ACILA qualification or be working towards it, with strong negotiation skills and the ability to handle claims of £50k to £1m. A full UK driving licence is essential.

Qualifications

• Proven track record in the loss adjusting industry.
• Ability to manage a portfolio of claims valued between £50k and £1m.
• Strong negotiation and empathy skills towards policyholders.

Responsibilities

• Handle own case load of commercial and domestic claims.
• Manage performance of third-party adjusters.
• Drive customer experience and innovate existing processes.

Skills

Negotiation skills

Customer experience management

Proficiency with MS Office

Technology adoption

Communication and collaboration

Education

ACILA qualification or working towards

Job description

Excellent opportunity for an experienced loss adjusting professional to join our fast-growing, innovative company.

Title

Qlaims Adjuster, Head of Region - South

Location

South of England

The opportunity

We are seeking a talented, proactive and ambitious loss adjuster to handle a portfolio of commercial (including business interruption), domestic, and HNW property claims. As Head of Region, your role involves handling your own case load, as well as managing the performance of the panel of third-party client facing adjusters in your region.

This is a career building opportunity for anyone who is not afraid to roll their sleeves up and be a key player in the growth of our business. Genuine passion for driving great customer experience is a must with a desire to innovate and challenge existing ways of working.

Requirements

• You’ll be ACILA qualified (or working towards) and have a proven track record in the loss adjusting industry with a genuine passion for great customer experience.
• You’ll be confident and firm in negotiation; knowledgeable in policy T&Cs and claim procedures; empathetic to policyholders during their claim and proactive in its management. Our claims are generally £50k to £1m in value, and beyond on occasions.
• You’re someone who can embrace technology including our online claims portal and you’ll be proficient in MS office suite.
• You’ll understand the value of communication and collaboration and inspire others around you to deliver excellent client service.

The role is home based. A full UK driving licence is required.