Public Service Work Coach — Help People Into Work

Government Recruitment Service; North Shields; On-site; GBP 32,000 - 34,000; Full time

Job summary

Government Recruitment Service in North Shields is recruiting a Work Coach for the DWP Northeast England campaign. You will help Universal Credit claimants with job searches, provide tailored guidance, and connect jobseekers with local vacancies on a on-site basis.

The role emphasizes equal opportunities, empathetic service, and supporting customers through challenging times to gain financial independence through work. A steady caseload and local knowledge are key components of the position.

Responsibilities

• Providing support to customers claiming Universal Credit and other benefits.
• Offering quality advice on job search actions and matching to suitable vacancies.
• Building positive relationships with customers to motivate and aid progression.
• Developing knowledge of local employment opportunities and partner support services.
• Making timely decisions and referring customers to appropriate help.

Job description

Government Recruitment Service in North Shields is recruiting a Work Coach for the DWP Northeast England campaign. You will help Universal Credit claimants with job searches, provide tailored guidance, and connect jobseekers with local vacancies on a on-site basis.

The role emphasizes equal opportunities, empathetic service, and supporting customers through challenging times to gain financial independence through work. A steady caseload and local knowledge are key components of the position.