Work Coach: Empower Job Seekers to Succeed

Government Recruitment Service; Gateshead; On-site; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service is seeking a Work Coach in Gateshead to support Universal Credit claimants and job seekers. You will provide advice, conduct face-to-face and digital support, and help customers progress towards employment. The role emphasizes empathy, accuracy, and working within the DWP framework.

This permanent, full-time position offers £32,137 per year and requires dedication to helping individuals achieve financial independence through work.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service is seeking a Work Coach in Gateshead to support Universal Credit claimants and job seekers. You will provide advice, conduct face-to-face and digital support, and help customers progress towards employment. The role emphasizes empathy, accuracy, and working within the DWP framework.

This permanent, full-time position offers £32,137 per year and requires dedication to helping individuals achieve financial independence through work.