Impactful Work Coach: Help People Move into Work

Government Recruitment Service; Bishop Auckland; On-site; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service is recruiting a Work Coach for the Department for Work and Pensions in Bishop Auckland.

The role is client-facing, offering tailored support to claimants on Universal Credit and related benefits, helping them develop steps back into work and access local opportunities.The position is permanent and full-time, with a salary of £32,137 per year and a strong emphasis on empathetic, outcome-focused customer service in the Northeast region.

Qualifications

• Provide frontline support to customers applying for Universal Credit and related benefits.
• Assist customers with job search actions and accessing digital services.
• Ensure compliance with Equality Act and provide necessary support to customers.

Responsibilities

• Provide support to customers claiming Universal Credit, ESA, JSA and Income Support.
• Offer quality advice on job search actions and match to vacancies.
• Maintain knowledge of local employment opportunities and partner services.

Job description

Government Recruitment Service is recruiting a Work Coach for the Department for Work and Pensions in Bishop Auckland.

The role is client-facing, offering tailored support to claimants on Universal Credit and related benefits, helping them develop steps back into work and access local opportunities.The position is permanent and full-time, with a salary of £32,137 per year and a strong emphasis on empathetic, outcome-focused customer service in the Northeast region.