Work Coach – Help People Find Work & Build Independence

Government Recruitment Service; Hexham; On-site; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service is seeking a motivated Work Coach for the Northeast England region. The role focuses on helping individuals move into work, assessing needs and guiding them through the benefits system while delivering quality, person-centred support on site within the DWP framework.

You will work with customers and employers, build local job knowledge, and manage a caseload with a focus on delivering results and compassionate service.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service is seeking a motivated Work Coach for the Northeast England region. The role focuses on helping individuals move into work, assessing needs and guiding them through the benefits system while delivering quality, person-centred support on site within the DWP framework.

You will work with customers and employers, build local job knowledge, and manage a caseload with a focus on delivering results and compassionate service.