Public Service Work Coach – Help People Thrive

Government Recruitment Service; Alloa; On-site; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service is recruiting for a Work Coach in the Northeast Scotland region, with a focus on Universal Credit and related benefits within a busy DWP campaign. Roles may be located in Alloa and other nearby sites, with full-time and permanent contracts on offer.

The role involves face-to-face and digital customer support, helping claimants to navigate the benefits system and to prepare for work. A customer-focused, empathetic approach is essential to success in this position.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service is recruiting for a Work Coach in the Northeast Scotland region, with a focus on Universal Credit and related benefits within a busy DWP campaign. Roles may be located in Alloa and other nearby sites, with full-time and permanent contracts on offer.

The role involves face-to-face and digital customer support, helping claimants to navigate the benefits system and to prepare for work. A customer-focused, empathetic approach is essential to success in this position.