Impactful Work Coach: Help People Find Work

Government Recruitment Service; Jarrow; On-site; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service is recruiting for the Universal Credit Work Coach role in the Northeast England region, including Jarrow. This permanent, full-time post offers on-site work and a structured career path within the public service.

You will support customers claiming benefits, provide job-search guidance, and work with partners to help claimants move into work. The role requires customer focus, empathy and the ability to handle a varied workload.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service is recruiting for the Universal Credit Work Coach role in the Northeast England region, including Jarrow. This permanent, full-time post offers on-site work and a structured career path within the public service.

You will support customers claiming benefits, provide job-search guidance, and work with partners to help claimants move into work. The role requires customer focus, empathy and the ability to handle a varied workload.