Work Coach: Guide People to Independent Work Opportunities

Government Recruitment Service; Wallsend; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is recruiting for a Work Coach in Wallsend to support Universal Credit claimants and help customers progress towards employment. You will work on site within the DWP environment, engaging face-to-face, digitally and by phone to advise on job search actions and matches to vacancies.

The role focuses on empathy, customer service and building trust with claimants, while handling a diverse caseload and maintaining knowledge of local opportunities and partner support.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service is recruiting for a Work Coach in Wallsend to support Universal Credit claimants and help customers progress towards employment. You will work on site within the DWP environment, engaging face-to-face, digitally and by phone to advise on job search actions and matches to vacancies.

The role focuses on empathy, customer service and building trust with claimants, while handling a diverse caseload and maintaining knowledge of local opportunities and partner support.